About Amazon
Amazon is established in 1994 and began as an online bookstore and evolved into one of the world’s most influential and diversified multinational companies. With a working in e-commerce, cloud computing (AWS), digital streaming (Prime Video), AI, logistics, and many more. Amazon is one of the wellbeing Earth’s most customer-oriented company. Amazon in India is very big in area wise like; Hyderabad, Bengaluru, Chennai, Mumbai, and Delhi. A culture of innovation and continuous learning is key in Amazon’s global success.
About the Role
Amazon is hiring for Virtual Customer Service Associates in Maharashtra. This is a permanent full-time work-from-home opportunity for those who want to do work from his comfort place and ideal for someone who thrives in dynamic environments and loves helping people in every manner.
If you have ever thought that how it is looks to be part of a team that keeps millions of customers satisfied then this is your golden opportunity for you. As an Amazon Virtual Customer Support Associate, you will be handling customer queries through international voice support and also through all from the comfort of your home. This is about becoming the voice of Amazon and ensuring that every customer interaction leaves a good impression on client and managers as well. You will be solving issues, answering queries, and offering solutions will all the empathy and precision.
This role is ideal for a:
- Freshers who are looking to start their career in a globally reputed organization for so long.
- BPO professionals is looking to elevate their profile with a global brand like Amazon.
- Individuals who is comfortable with night shifts and fluency in English for smooth growth.
Responsibilities in Amazon
- Employee should answer customer queries over phone or chat with professionalism and patience during working hours.
- Employee should resolve customer issues related to orders, returns, payments, product tracking, etc for their satisfaction.
- Employee should maintain accurate records of interactions and follow up on unresolved queries for better client satisfaction.
- Employee should meet performance metrics such as response time, resolution rate, and customer satisfaction for his growth.
- Adapt to changing processes and handle dynamic workloads during peak seasons.
Skills or Tools Required
Essential Skills:
- Employee should have strong verbal communication in English.
- Employee should have basic computer knowledge.
- Employee should have ability to work in night shifts and rotational weekly offs in work.
- Employee should have problem-solving skills and attention to detail.
Preferred Skills (Bonus):
- Employee should have previous experience in BPO or customer service for better understanding.
- Employee should have familiar with CRM tools.
How to Learn These Skills:
- Employee should have to take free online courses on platforms like Coursera, edX, or YouTube for communication improvement.
- Employee should have to practice typing to improve speed and accuracy using websites like Ratatype or Typing Club.
- Employee should have simulated mock calls with a friend to get comfortable interactions with clients.
Salary and Benefits
While company does not disclose the salary range for this role but we estimate according to the sources available. Such as
- Estimated Salary: ₹2.5 to ₹3.2 LPA it is depending on experience of candidate.
- Internet Allowance: ₹1,250 per month
- Performance Bonus: Applicable after a few months in the job
- Total Compensation: ₹2.2 – ₹3.0 LPA for full-time employees
- Other Benefits:
- Government-mandated benefits provided
- HMO (Health Maintenance Organization) provided
- Medical spending account provided
- Life and accident insurance provided
- Annual and sick leaves provided
- Other paid time off provided
- Employee assistance program provided
- Expert training and career development support provided
Realistic Interview Questions
Any Employee preparing for Amazon’s Customer Support role here are some commonly asked questions to help you in your practice:
Situational Questions:
- Describe a time when you deal with a different customer and how would you handle them?
- How would you respond to the customers if a they are very angry or frustrated bout a delayed package?
Behavioral Questions:
- Why do you want to work in a company like Amazon?
- In which time you had adapt things quickly in your work?
FAQs
- Is this a permanent or temporary job role?
- This is a remote job profile but it is currently contractual for employees. Depending on performance of employees and business needs, extensions or conversions may be possible after that.
- What are the working hours for this job role?
- Shifts are rotational and may be night shifts also. Week-offs will also rotational.
- For this role is prior experience in BPO required?
- Freshers can apply for this role. Prior BPO or customer service experience is an advantage but not mandatory for this role.
- What equipment is needed for the assessment and work for this job?
- You will need a laptop or desktop with different things like:
- Webcam
- Headphones with microphone
- Stable internet connection (minimum 100 Mbps)
- Quiet and undisturbed environment around you
- You will need a laptop or desktop with different things like:
- Can I apply for this job role from a mobile phone?
- Please apply only from your desktop or laptop as the assessment involves and webcam is needed and it will be monitoring your surroundings.
- Where to apply for this role?
- Apply on Amazon’s careers page or from job portals.
Company Highlights
- Global Footprint: Operations in over 100 countries in this whole world.
- India Presence: Company have offices in Delhi, Bengaluru, Hyderabad, Chennai, and Mumbai.
- Employee-first Culture: Amazon is a workplace which is inclusive, diverse, and growth-oriented.
- Innovation-Driven: Company works on systems powered by AI, Machine Learning, and advanced analytics from many times.
- Learning Opportunities: Company should provide internal career development programs and certifications to employees.
Application process
To apply for this role and to complete the online assessment here is the process:
- Complete the registration for this role.
- You will receive an assessment link after that.
- Use official Amazon application link in the job post apply link.
- Complete the assessment within 24 hours of receiving it and submit it.
Note: Please take care that the assessment is fully recorded. Do not take help or switch tabs during the process otherwise assessment is cancelled.
Application Tips
- Employee should prepare well for the English voice communication test because pronunciation and fluency matter for this company.
- Employee should maintain a calm and professional tone during customer calls for better response.
- Employee should double-check your system compatibility.
- Employee should avoid background noise if any and disturbances during the assessment for easy selection.
Who Should Apply?
- College students looking for a flexible work-from-home opportunity can apply.
- Freshers who want to start their career with a global brand like amazon.
- BPO professionals who want to explore international customer service job role.
- People who is comfortable with late-night shifts and rotational weeks offs during time of work.
How This Role Can Help Employees Career
- It will boost your resume if you have experience of Amazon as a brand recognition.
- Employee will get experience with international client interaction.
- Employee can learn real-time CRM and problem-solving skills for their future.
- Employee have opportunity to convert to full-time or explore internal roles inside the company.
Summary of the Job Role
| Details | Information |
| Company | Amazon |
| Role | Customer Support – Voice Process |
| Location | Maharashtra |
| Salary | ₹2.5 to ₹3.2 LPA |
| Experience | 0 to 2 years |
| Education | 10+2 Minimum |
| Shift | Night shifts, Rotational Offs |
| Application Mode | Online only |
| Equipment Required | Laptop, Webcam, Headset, Internet |
Our Thoughts
We find this job for you all because I am also applying for this job and if anyone from you have solid communication skills, a stable internet connection, and the ability to keep your mind cool under pressure work then this role is made for you. Plus, working at Amazon adds great growth to your resume. Perfect for freshers, candidates with experience also, and career switchers. Join our Job Alert WhatsApp Channel to receive the latest job updates. To join simply click on the WhatsApp channel link.
Why not give it a shot? You have got this.
