🌟 Exciting Opportunity: LOA Case Manager (Work from Home – Karnataka Only) 🌟
🔹 Job Title: LOA Case Manager (L4)
🔹 Location: Work from Home (Karnataka)
🔹 Contract Duration: 12 Months (Amazon Payroll)
🔹 Company: Amazon India Development Centers (AIDC)
🚀 About Amazon India Development Centers
Amazon India Development Center (AIDC) launched in Bangalore in 2004, followed by expansions in 2005 and 2006. AIDC leverages India’s top talent to drive global growth by developing innovative technology, products, and services supporting millions of customers worldwide.
💡 About the Team
Company operates with the belief that every day is Day One. Our mission is to be the most customer-centric company on earth. The Disability & Leave Services (DLS) Team is building a best-in-class professional services program to handle leave of absence, disability, and accommodation services for Amazon employees, job seekers, and candidates globally.
As an LOA Case Manager, you will be responsible for providing holistic case management for employees experiencing various leave and disability events. You will be the single point of contact throughout the employee’s leave journey, ensuring they receive support, resources, and compliance guidance.
🎯 Key Responsibilities
✔ Manage Leave & Disability Cases: Respond to inquiries regarding leave and disability benefits and provide employees with the necessary guidance.
✔ Case Review & Adjudication: Assess medical documentation and determine eligibility for leave in compliance with Amazon policies, federal and state laws.
✔ Proactive Issue Resolution: Identify and remove barriers that employees may face before, during, or after their leave event.
✔ Compliance & Policy Adherence: Ensure case handling aligns with legal and company standards.
✔ Stakeholder Communication: Keep employees and business partners informed with timely updates.
✔ Data Management: Maintain accurate records and documentation for each case.
✔ Collaboration: Work closely with HR, Legal, Payroll, Safety, Benefits, and third-party administrators.
✔ Facilitate Smooth Returns: Support employees transitioning back to work with effective ramp-back plans.
✔ Provide Training & Guidance: Educate managers on leave policies and employee needs.
✔ Sensitive Case Handling: Address employee concerns with empathy and discretion.
📝 Required Qualifications
✅ Education: Bachelor’s degree in Business, HR, or related field (or equivalent experience).
✅ Experience: Minimum 2+ years in customer service, HR, case management, or leave & disability management.
✅ Tech Proficiency: Intermediate knowledge of MS Word, Excel, and Outlook.
🌟 Preferred Qualifications
⭐ Knowledge of US Leave of Absence (LOA), Disability Laws (ADA/ADAAA), and FMLA.
⭐ Strong problem-solving skills and ability to manage multiple cases.
⭐ Experience using case management systems to track leave eligibility.
⭐ Excellent verbal & written communication skills.
⭐ Background in HR, Benefits, or Employee Relations.
🕒 Work Schedule
🔹 Shift: Rotational (24×7 shift environment; changes based on business needs).
🔹 Weekly Off: Two consecutive days off, which may change every 3-4 months.
💰 Compensation & Benefits
Company offers competitive compensation and a variety of benefits:
💼 Health Benefits: Medical, dental, and vision coverage.
💰 Financial Perks: 401(k), stock purchase options, life insurance.
🏖 Paid Time Off: PTO, parental leave, bereavement leave, and more.
📚 Education Assistance: Fully paid tuition, books, and fees under Live Better U.
🎉 Other Benefits: Disability coverage, employee discounts, adoption/surrogacy reimbursement.
📌 Why Join company?
🌍 Global Impact: Work with a team that supports millions of employees worldwide.
💡 Innovation-Driven: Be part of cutting-edge HR & benefits solutions.
📈 Career Growth: Develop your skills in a company that values professional development.
⚖️ Amazon’s Commitment to Diversity & Inclusion
Company is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate based on race, gender, sexual orientation, disability, veteran status, or any legally protected status.
About Amazon – Innovating for a Better Tomorrow 🚀
🌎 A Global Tech Giant
Founded in 1994 by Jeff Bezos, Amazon started as an online bookstore and has now grown into one of the world’s largest technology companies. With operations in over 100+ countries, Amazon serves millions of customers daily through e-commerce, cloud computing, artificial intelligence, and digital entertainment.
💡 Our Mission & Values
Amazon’s mission is simple yet powerful: “To be Earth’s most customer-centric company.” We achieve this by focusing on:
✅ Customer Obsession – Always putting customers first.
✅ Innovation – Pushing the boundaries of technology.
✅ Operational Excellence – Delivering the highest quality services.
✅ Long-Term Thinking – Making decisions for sustainable growth.
🏆 Why choose?
Amazon is not just a company; it’s a revolution. We continue to lead the industry with services like Amazon Prime, AWS (Amazon Web Services), Alexa, Kindle, and more. Our culture is built on innovation, inclusivity, and making a real-world impact.
💼 Working
✔ Diverse & Inclusive – We celebrate differences and create equal opportunities.
✔ Career Growth – Endless possibilities to learn and grow.
✔ Work-Life Balance – Flexible work culture and employee-friendly policies.
✔ Global Impact – Be part of a company shaping the future.
At Amazon, every day is Day 1 – because innovation never stops! 🌟
📢 Ready to Make an Impact? Apply Today! 🚀
