🌟 Join Amazon as an ER Specialist and Drive Positive Employee & Driver Relations
Are you passionate about employee engagement, proactive problem-solving, and delivering exceptional workplace experiences? Amazon, the global e-commerce and tech giant, is looking for an ER Specialist for its Employee Experience and Relations (EXR) team in New Delhi. If you thrive in a high-growth environment, are detail-oriented, and possess strong interpersonal skills, this could be the perfect opportunity to take your HR career to the next level.
🏢 About Amazon: Shaping the Future of Commerce and Innovation
Founded in 1994, Amazon has grown from a humble online bookstore into one of the world’s most admired companies. With operations spanning e-commerce, logistics, cloud computing (AWS), AI/ML, digital streaming, and more, Amazon continues to redefine how the world shops, works, and lives. In India, Amazon has corporate offices in New Delhi, Hyderabad, Bengaluru, Mumbai, Chennai, and Pune.
💡 Amazon’s Core Values:
- Customer Obsession
- Operational Excellence
- Long-Term Thinking
- Innovation & Invention
- Ownership
To support its fast-growing network of drivers and delivery partners, Amazon is investing in building a best-in-class employee and partner experience, and that’s where the EXR team comes in.
👨💼 Position: ER Specialist, Employee Experience and Relations (EXR)
- Company: Amazon India
- Location: New Delhi
- Employment Type: Full-Time, Permanent
- Experience Required: 2 to 5 Years
- Industry Type: Internet / E-commerce
- Department: Human Resources
- Role Category: Employee Relations
- Openings: 1
- Remote Work: No (on-site and inter/intracity travel required)
📝 Job Description: Be the Voice of Field Workforce
As an ER Specialist in the Driver Relations Team, you’ll be at the forefront of Amazon’s commitment to maintaining a fair, respectful, and compliant work culture for its drivers and support staff. Your role will be pivotal in building a high-performance, customer-obsessed culture through effective issue resolution, voice listening, and continuous improvement programs.
🎯 Key Responsibilities:
- Champion a positive driver relations climate that prioritizes safety, engagement, and operational efficiency.
- Connect with drivers, understand their concerns, and provide structured feedback to internal teams.
- Own and execute end-to-end employee experience improvement programs.
- Analyze quantitative and qualitative data from various sources to identify workforce trends and drive insights.
- Act as a problem solver, developing contingency plans, managing logistics, and organizing initiatives with minimal supervision.
- Collaborate across product, tech, HR, and operations teams to ensure standardization and improvement of driver-impacting policies.
- Conduct field visits and engage in voice listening mechanisms across Amazon sites in and around New Delhi.
- Drive timely resolution of escalations by coordinating with issue/action owners.
- Prepare leadership-ready reports summarizing field engagement insights.
- Support the design and implementation of employee surveys, analyze results, and help design actionable strategies.
- Contribute to ER capability building programs and HR-driven engagement initiatives.
📌 Required Qualifications:
🎓 Educational Background:
- Bachelor’s Degree from a recognized university (Any stream).
- Candidates with Amazon FTE (blue badge) experience of 2+ years will also be considered.
💼 Professional Experience:
- 2–5 years of experience in employee relations, HRBP, or employee engagement roles.
- Hands-on experience in field HR operations, especially in logistics, e-commerce, or delivery-driven businesses.
🧠 Skills & Tools:
- Strong problem-solving skills and attention to detail.
- Experience with MS Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet tight deadlines.
- Familiarity with labor laws, compliance frameworks, and HR best practices.
- Experience in creating action plans from survey feedback and engaging cross-functional teams.
🚀 Why Join Amazon’s EXR Team?
🌍 Impact at Scale:
As an ER Specialist, your decisions will affect thousands of drivers, contributing to Amazon India’s last-mile delivery success.
💬 Voice of the Field Workforce:
You’ll play a critical role in collecting, interpreting, and acting upon feedback from one of Amazon’s most crucial teams—our delivery heroes.
🌐 Cross-Functional Collaboration:
Work across various teams—product, tech, logistics, and HR—to enhance driver and employee satisfaction.
🧭 Career Advancement:
Amazon’s structured Leadership Development Programs ensure continuous growth for high-performing employees.
🧳 Travel Requirements
This role involves frequent inter/intracity travel across Amazon sites in Delhi NCR. Candidates must be flexible and open to on-ground visits and employee interaction sessions.
📈 Career Path & Growth Opportunities
This role offers a strong career trajectory into roles such as:
- HR Business Partner (HRBP)
- Employee Engagement Manager
- Program Manager – Driver Experience
- Manager – Employee Experience & Relations
- HR Leader – Delivery & Logistics Vertical
🧠 Ideal Candidate Persona
You are a people-centric professional with a knack for identifying trends, implementing structured feedback systems, and ensuring policy compliance. You are confident engaging with blue-collar and white-collar teams alike, possess a problem-solving mindset, and are comfortable traveling to various Amazon delivery stations to build meaningful employee and driver relationships.
🛠️ Tools and Technologies You Will Use
- Microsoft Excel for data analysis
- PowerPoint for leadership presentations
- Outlook for cross-team communication
- Internal HRIS and ER tools (training provided)
- Survey and engagement tools (Qualtrics, Glint – exposure preferred)
🧑💼 Life at Amazon India
Company believes in the “Day 1” philosophy, where every day is a fresh opportunity to innovate, improve, and grow. With a collaborative work culture, state-of-the-art offices, and flexible work policies, Amazon ensures you can deliver your best while continuing to learn and grow.
✅ How to Apply
🔸 Click the “Apply on Company Site” button on this page
🔸 Fill in your updated details
🔸 Upload your tailored resume highlighting experience in employee relations or driver engagement
🔸 Keep an eye out for interview calls and updates via your registered email
📢 Call to Action
If you’re ready to be a part of a fast-paced, employee-focused, and innovation-driven environment, Amazon India wants you on their team. Join us to transform the employee and driver experience while propelling your HR career forward.
