About Amazon
Amazon company started in 1994 as an online bookstore in this world and is now the world’s largest online marketplace where any type of buying is available like; clothes, footwears, kitchen items, books and so on. Amazon Headquartered is in Seattle and it operates across the world. Its mission is to be the Earth’s most powerful customer service providing company who delivered speed, innovation, and value. Company has their offices in Hyderabad, Bangalore, Chennai, Pune, Mumbai, Delhi and many more.
Working at Amazon?
- Fast-moving, yet supportive to others
- Mindset is always innovating things
- Inclusive and diverse culture in every office
- Great training and growth paths in the era
- Benefits that really support employees to the utmost
About the Role: Amazon Customer Support (Voice Process)
Company is recruiting for a voice-based customer support role where you will communicate with Amazon customers over phone calls and messages. You will help them and resolve their queries, complaints, and requests regarding orders, delivery, accounts, and more through calls.
Location: Remote but employee location must be in Hyderabad
Job Type: Full-time, Contractual
Experience: 0-5 Years
Education: Minimum 10+2
Openings: 100+ positions
Responsibilities in the company
Here are your responsibilities as customer support:
- Answering customer queries, requests and complaints on calls
- Helping customers by the employee with their Amazon orders (delivery issues, payment queries, product tracking)
- Employee should escalate cases when needed
- Ensuring customer satisfaction must be there by resolving issues promptly in the day
Remember: You need not to be a tech genius or expert. All you need is patience and great communication skills.
Skills or Tools Required and Tips
Must-have Skills:
- Excellent English communication both spoken and listen
- Basic computer knowledge like; MS Office
- Ability to stay calm during stressful interactions because there is sometime very different mindset of customers available.
Other Skills:
- Prior BPO/customer service experience must have
- Employee should be Multitasking
- Familiarity with Amazon’s website and mobile app as it is very simple
Tips to Prepare:
- Practice common customer service scenarios and interview questions with a friend
- Take free communication courses on Coursera or Udemy to improve knowledge
- Watch YouTube videos on handling customers for further needs
Salary and Benefits
Basic Salary: ₹3.64 to ₹4.33 LPA per year Based on experience
Perks & Benefits:
- Meal Card: INR 1100/month provided
- Health Insurance: Coverage up to INR 5 Lacs provided
- Night Shift Allowance: INR 150 per night shift provided
- Overtime Pay (as per business needs)
- 5-Day Work Week (2 consecutive days off)
Realistic Interview Questions:
Here are a few questions related to this job role in Amazon might ask:
Communication & Scenario-Based:
- How would you handle a customer who received the wrong order by company?
- Tell me about in how many times did you solved a tough problem?
Language Proficient based:
- Can you describe your last online purchase experience by any company?
- Read a passage and based on this answer comprehension questions?
Behaviour based:
- How do you manage customer which give stress and stay productive during night shifts?
Skills Summary
| Skill | Level Needed | How to Improve |
| English Communication | High | Practice with mock interviews |
| Computer Literacy | Medium | Take a basic MS Office course |
| Empathy & Patience | High | Mindfulness + customer roleplay |
| Attention to Detail | Medium | Practice active listening |
Application & Assessment Instructions:
To apply for this role and complete the mandatory assessment, follow these steps below:
- Click on the Assessment Link
- Use a laptop/desktop
- Ensure you must have:
- A webcam
- Headphones with mic
- Stable internet (min 100 Mbps)
- Take the test
- Do not take any type of help – the screen is recorded
Company Highlights
| Feature | Details |
| Global Recognition | Ranked in Fortune 500 & Forbes Global 2000 |
| Company Type | Public MNC |
| Total Employees | Over 1.5 million worldwide |
| Indian Offices | Hyderabad, Bengaluru, Mumbai, etc. |
| Culture | Innovation, Diversity, Ownership |
Why You Should Apply
- Work from Home = Zero commute stress
- Fresher-friendly – No prior experience needed
- Amazon is a resume booster!
- Paid training + career growth
FAQs
-
Do I need to pay any fee to apply for this job?
No, Amazon never asks for money at any stage of recruitment.
-
Can I apply if I belong to outside Hyderabad city?
Only candidates from Hyderabad are eligible at the moment.
-
Will I be hired for full-time job role?
It is a contractual role, but performance can lead to permanent offers.
-
What is the shift timing in this job?
Mostly night shifts due to global support hours is there.
-
Is there any bond or agreement I have to sign?
No employment bond is mentioned in the list.
Our Thoughts:
We find this job where you can work home. If this job is fit for you then join a global tech company, Amazon and get paid well for hard work. This is not just another BPO job but it is your entry into one of the world’s most admired workplaces. Amazon’s Customer Support job opportunity in Hyderabad provides solid pay, career growth, and even hires freshers—definitely worth applying!
