Customer Success Manager II – Global Logistics | Amazon Careers
Location: Tempe, AZ | Nashville, TN | Bellevue, WA
Department: Global Mile – Sales, Advertising & Account Management
Job ID: 2887254
Company: Amazon.com Services LLC
Category: Customer Success, Logistics, Supply Chain
📌 Description
Join Global Logistics division as a Customer Success Manager II and lead high-value shipper relationships while driving impactful innovations in global e-commerce supply chains. Apply now!
🧭 Introduction: Shape the Future of Global Logistics with Amazon
A global leader in e-commerce and technology innovation, is hiring a Customer Success Manager II – Global Logistics. This role is your opportunity to join the Global Mile team, where innovation meets efficiency, and customer success is not just a function but a mission.
Are you ready to leverage your skills to influence shipper experiences, build robust partnerships, and streamline global shipping? Then this position is your perfect next step.
🔍 About the Role: What You’ll Do as Customer Success Manager II
As a Customer Success Manager II, you’ll take center stage in managing and enhancing relationships with high-value shippers. Your role involves:
🔑 Key Responsibilities
- Managing a diverse portfolio of high-value shipper accounts.
- Conducting performance reviews and developing growth strategies.
- Designing innovative logistics solutions through cross-functional collaboration.
- Analyzing operational metrics to provide actionable insights.
- Presenting strategic reports to stakeholders and Amazon leadership.
- Mentoring junior team members and contributing to the shipper success program’s evolution.
🕘 A Day in the Life of a Customer Success Manager II
A typical day includes reviewing performance dashboards, collaborating with global logistics teams, and hosting strategic review sessions with top-tier shippers. You’ll often be found:
- Optimizing shipper workflows using data-backed insights.
- Hosting virtual workshops with sellers or marketplace partners.
- Mentoring peers and junior colleagues.
- Collaborating with product managers to enhance service offerings.
- Ending your day with critical follow-ups to ensure shipper satisfaction.
🏢 About the Global Mile Logistics Team
Global Logistics (Global Mile) team drives the transformation of cross-border logistics. Our mission is to simplify and streamline how shippers interact with Amazon’s vast network. We champion:
- Cutting-edge supply chain technologies.
- End-to-end logistics visibility.
- A customer-centric approach to international shipping.
- An inclusive, innovative, and agile team culture.
🎓 Basic Qualifications
To thrive in this role, you’ll need the following:
- A Bachelor’s degree in Business, Supply Chain Management, or related fields.
- 4+ years of relevant experience in customer success, consulting, or supply chain management.
- Demonstrated expertise in handling complex customer relationships.
- Strong analytical and decision-making skills.
- Proven project management capabilities.
- Excellent stakeholder communication and presentation skills.
🌟 Preferred Qualifications
- 5+ years of experience in customer success or supply chain consulting.
- Hands-on exposure to e-commerce platforms, especially B2B models.
- Prior experience in optimizing operational performance through innovation.
- Familiarity with Amazon’s seller/vendor tools and processes.
- Proficiency in CRM platforms like Salesforce, analytical tools like Excel or Tableau, and project management tools like Asana or Jira.
🌎 Locations Available
This position is available in the following Amazon locations:
- Tempe, Arizona
- Nashville, Tennessee
- Bellevue, Washington
💰 Compensation and Benefits
Company offers highly competitive compensation tailored to your skills, experience, and geographical location.
💸 Base Pay Range:
- $72,000/year – $154,000/year, depending on your location and qualifications.
📈 Additional Compensation May Include:
- Equity in the form of Restricted Stock Units (RSUs)
- Sign-on bonuses
- Annual performance-based incentives
🩺 Benefits You’ll Love:
- Comprehensive medical, dental, and vision insurance.
- 401(k) plan with company matching.
- Generous Paid Time Off (PTO) and parental leave.
- Access to Amazon Career Choice, supporting continued education.
- Employee discounts and wellness programs.
Learn more: Amazon Employee Benefits
🌐 Diversity, Equity, and Inclusion at Amazon
Company is committed to building a workplace that reflects the diverse world we serve. We do not discriminate on the basis of race, gender identity, sexual orientation, veteran status, or disability.
Our inclusive culture fuels innovation and empowers employees to deliver for millions of customers every day.
Need Accommodations?
If you have a disability or need assistance during the hiring process, visit:
👉 Amazon Accommodations Portal
💼 Why Choose?
Amazon offers you the opportunity to:
- Make a global impact in logistics innovation.
- Work with a high-performance team that values diversity, inclusion, and development.
- Take ownership of end-to-end shipper success.
- Build scalable and sustainable logistics solutions.
- Work in an environment where curiosity and ownership are celebrated.
📣 Call to Action: Apply Today!
If you are passionate about supply chains, thrive in data-rich environments, and want to be part of a team that’s changing the world of e-commerce logistics — Amazon wants to hear from you!
🔗 Quick Links
- Amazon Careers Home
- Meet the Amazon Logistics Team
- Explore Global Mile
- Diversity & Inclusion at Amazon
- FAQs on Amazon Hiring
🧠 Final Thoughts
This isn’t just another job. As a Customer Success Manager II – Global Logistics, you’ll be at the helm of high-impact projects that drive real-world results. Whether you’re a seasoned customer success professional or a supply chain expert looking to make a difference—Amazon offers the platform, tools, and vision to help you grow.
Let your next chapter begin with Amazon.
