🌟 Account Manager, Retention – Business Sales at T-Mobile USA, Inc. 🌟
Location: Remote (California) – Use Home Address / Irvine, CA / Concord, CA
Job Type: Full-Time
Career Area: Business Sales
Posted Date: April 30, 2025
🏢 About T-Mobile: The Un-carrier Difference
At T-Mobile USA, Inc., we don’t just connect millions—we empower them. We believe our employees deserve the same bold, innovative experience we provide to our customers. That’s why our Total Rewards Package is built around you: from financial incentives and stock options to incredible career mobility and world-class benefits.
When you join T-Mobile, you’re not just getting a job—you’re joining a mission to redefine what’s possible in wireless and beyond. Our “Un-carrier” culture breaks boundaries, and our team is unstoppable.
💼 Job Overview: What Does an Account Manager, Retention Do?
As an Account Manager, Retention, you will play a critical role in managing and extending relationships with T-Mobile’s valued Government clients whose contracts are maturing. You will recommend personalized solutions, negotiate contract renewals, and ultimately drive client retention and satisfaction.
Your efforts directly contribute to customer loyalty and long-term business success, all while unlocking uncapped earning potential with a base plus commission compensation model.
💰 Compensation Details: Earn What You’re Worth
- Total Target Cash Pay Range: $65,200 – $117,500 (includes target incentives)
- Base Pay Range: $45,640 – $82,250
- Additional Incentives: Monthly or quarterly sales incentives
- Compensation Depends On: Work location, experience, and qualifications
💡 Use T-Mobile’s Pay Range Tool to determine your location-based compensation.
🧭 Key Responsibilities: What You’ll Do in This Role
🔁 Retention & Relationship Management
- Manage a portfolio of Government clients with expiring contracts.
- Use a proactive, persuasive approach to renew contracts and upsell enhanced services.
- Collaborate with internal Government Sales Reps to ensure customer retention and uncover new business opportunities.
📊 Strategic Sales Planning
- Research and implement retention strategies that align with financial controls and business goals.
- Conduct gap analyses to evaluate evolving customer needs and craft innovative solutions.
🛠️ Problem Solving & Project Management
- Partner with cross-functional teams to resolve account issues and streamline account transitions.
- Handle complex assignments involving:
- Sales
- Technical Support
- Customer Care
- Supply Chain Operations
- Billing and more
💡 Consulting & Reporting
- Develop subject matter expertise in your customer segment.
- Use tools like Salesforce, funnel management software, and forecasting dashboards to track success and communicate metrics.
- Lead retention projects involving documentation, financial analysis, and requirement gathering.
🧠 Required Qualifications and Skills
🎓 Education & Experience
- Preferred Degree: Associate’s in Business, Finance, or Sales
- Required Experience: 2–4 years in sales, account management, or customer service
- Experience with gap analysis and requirements gathering is highly valued.
🛠️ Technical & Professional Skills
- Microsoft Excel: Proficiency required (formulas, pivot tables, data visualization)
- Microsoft PowerPoint: Ability to design and deliver data-rich presentations
- Customer Service: Strong communication and problem-solving abilities
- Process Improvement: Proven experience optimizing operations and enhancing service quality
- Wireless Acumen: Understanding of wireless products, plans, and market trends (Preferred)
- Sales Process Expertise: End-to-end sales process knowledge from prospecting to contract negotiation
🌎 Work Environment & Travel
- Location: Remote (California-based) with optional access to:
- 6591 Irvine Center Dr Ste 100, Irvine, CA 92618
- 1200 Concord Ave Ste 500, Concord, CA 94520
- Travel Required: Yes
- DOT Regulated: No
- Safety Sensitive Position: No
🎁 Benefits at T-Mobile: Designed for Life, Not Just Work
At T-Mobile, we offer benefits that mirror our “One Team, Together” culture. Whether you’re full-time or part-time, you’re eligible for perks that help you thrive inside and outside of work.
🩺 Health & Wellness
- Medical, dental, and vision insurance
- Flexible Spending Account (FSA)
- Short- and long-term disability
- Voluntary accident and life insurance
- Pet insurance 🐾
💰 Financial Security
- 401(k) with company match
- Annual employee stock grant & stock purchase plan
- Tuition assistance and college coaching
- Commuter & transit benefits
👪 Family Support
- Paid parental & family leave
- Childcare subsidy and back-up care
- Family-building benefits and enhanced family support
🧘 Time Off
- Up to 4 weeks PTO for full-time new employees
- 12 paid holidays annually
📱 Extras
- Discounts on mobile and home internet services
- Career coaching and mentorship programs
- Access to year-round financial advisors
👉 To learn more about our incredible benefits, visit www.t-mobilebenefits.com.
🚀 Growth & Career Development: Your Future is Calling
At T-Mobile, there’s no traditional corporate ladder. Instead, imagine a career jungle gym full of exciting directions and possibilities. Whether you want to become a sales leader or pivot into a different area of the business, we support your journey every step of the way.
🌱 “Never Stop Growing” is more than a motto—it’s a movement. Invest in your future, today.
👥 Equal Opportunity & Inclusivity
T-Mobile is proud to be an Equal Opportunity Employer. We make employment decisions based on talent, not traits. Our inclusive workplace values diversity, equity, and respect.
We prohibit discrimination based on:
- Race, ethnicity, gender identity, or sexual orientation
- Religion, disability, marital or veteran status
- National origin, age, or any legally protected category
🔒 T-Mobile maintains a drug-free workplace.
🙋 Need Assistance? We’re Here for You.
If you are a person with a disability and need a reasonable accommodation to apply or participate in an interview, please contact:
📧 ApplicantAccommodation@t-mobile.com
📞 1-844-873-9500
(Please note: This is for accommodation requests only.)
📍 Locations Hiring for This Role
This role is open to applicants in California with the option to work remotely or from our offices in:
📌 Irvine Office
6591 Irvine Center Dr Ste 100, Irvine, CA 92618
📌 Concord Office
1200 Concord Ave Ste 500, Concord, CA 94520
📌 Remote Work: Use your home address in California
✅ Ready to Apply?
If you’re passionate about sales, retention, customer success, and government account management, and you’re ready to work with one of the most innovative wireless companies in the world, then we want to hear from you!
🎯 Apply Now and become part of a team that’s UNSTOPPABLE.
🔗 Apply Here at T-Mobile Careers
