Customer Service Associate – Accenture
Company: Accenture
Experience Required: 1 – 3 years
Salary: Not Disclosed
Location: Gurugram, India
Job Type: Full-Time, Permanent
Open Positions: Multiple
About Accenture
Accenture is a global professional services company known for its expertise in digital, cloud, and security solutions. With a presence in more than 120 countries, Accenture specializes in Strategy and Consulting, Technology, Interactive, and Intelligent Operations services.
With a workforce of over 514,000 professionals, Accenture has built a strong reputation for innovation, customer service excellence, and digital transformation. The company works with clients across 40+ industries, providing tailored solutions that drive efficiency, growth, and customer satisfaction.
If you’re looking for career growth in a dynamic, global company, this role is perfect for you!
Job Summary
As a Customer Service Associate at Accenture, you will be responsible for providing top-notch support to customers through various communication channels such as calls, emails, and chat. Your role will include resolving customer inquiries, handling complaints, and ensuring customer satisfaction within Service Level Agreements (SLAs).
This role is ideal for candidates who:
✅ Have 1-3 years of experience in customer service, BPO, or support operations.
✅ Possess strong communication skills in English (both verbal and written).
✅ Are comfortable working in rotational shifts.
✅ Have a passion for problem-solving and delivering excellent customer service.
Key Responsibilities
As a Customer Service Associate, you will be expected to:
✔ Handle customer interactions: Respond to customer queries, resolve concerns, and provide solutions.
✔ Manage escalations: Address customer complaints efficiently and ensure proper resolution.
✔ Close faults and complaints within SLAs: Ensure timely responses and issue resolution within the set timeline.
✔ Provide exceptional service: Build and maintain strong customer relationships through professional interactions.
✔ Collaborate with internal teams: Work with technical, sales, and operations teams to resolve complex queries.
✔ Document interactions: Maintain accurate records of customer inquiries, resolutions, and follow-ups.
✔ Contribute to process improvement: Identify common issues and suggest ways to improve customer experience.
What We Are Looking For
Technical & Functional Skills
✔ 1-3 years of experience in customer service, support operations, or BPO.
✔ Knowledge of customer operations and service metrics.
✔ Strong verbal & written communication skills in English.
✔ Familiarity with CRM tools and ticketing systems.
✔ Ability to analyze customer issues and provide effective solutions.
Behavioral & Soft Skills
✔ Adaptability & flexibility – Ability to work in fast-paced environments.
✔ Problem-solving skills – Critical thinking to handle customer complaints efficiently.
✔ Commitment to quality – Ensuring high standards in service delivery.
✔ Ability to work in teams – Collaborate effectively with peers and supervisors.
✔ Quick learning ability – Stay updated on company policies and procedures.
Job Benefits & Perks
At Accenture, we believe in rewarding our employees with excellent benefits and growth opportunities.
✔ Competitive Salary Package – Based on experience and skillset.
✔ Provident Fund (PF) & Employee State Insurance (ESI).
✔ Health insurance and wellness benefits.
✔ Performance-based incentives & bonuses.
✔ Learning & Development Programs – Access to global training platforms.
✔ Employee Assistance Programs (EAPs) – Mental health & wellness support.
✔ Work-life balance – 5-day work week with rotational shifts.
✔ Career growth opportunities – Clear progression pathways and internal promotions.
Working Hours & Shift Details
⏰ Shift Timings: Rotational Shifts (24×7).
📆 Work Schedule: 5 days working, 2 days off (rotational).
📍 Location: Gurugram, India – Work from the office.
Selection Process & Interview Rounds
The selection process for this role includes:
1️⃣ Online Application – Submit your resume and apply via the Accenture careers portal.
2️⃣ HR Screening – Initial telephonic discussion to assess experience and expectations.
3️⃣ English Communication Test – Written and verbal assessment.
4️⃣ Customer Handling Assessment – Mock calls or chat simulation.
5️⃣ Final HR Interview – Discussion about salary, shift flexibility, and role expectations.
6️⃣ Offer & Onboarding – Selected candidates receive an offer letter and complete the onboarding process.
Why Join Accenture?
✔ Global Brand: Work with a company that operates in over 120+ countries.
✔ Career Growth: Access to best-in-class training and promotion opportunities.
✔ Innovative Work Culture: Work with cutting-edge customer service technologies.
✔ Diversity & Inclusion: Be part of a multicultural, inclusive workforce.
✔ Technology-Driven Workplace: Utilize the latest tools and CRM solutions.
Frequently Asked Questions (FAQs)
- What is the salary for this role?
- Salary is not disclosed, but it is competitive and based on experience.
- What kind of experience is required?
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- 1-3 years of experience in customer service, support, or BPO.
- Experience in voice, chat, or email support is an advantage.
- Will I get training before starting?
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- Yes, selected candidates undergo comprehensive training before live operations.
- Are freshers eligible to apply?
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- This role requires at least 1 year of experience. Freshers should explore entry-level roles at Accenture.
- What are the working hours?
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- 9-hour shifts (including breaks).
- 5-day workweek with rotational shifts (24×7).
- Is this a work-from-home job?
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- No, this is a work-from-office role in Gurugram.
- What happens if I face difficulties with night shifts?
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- Our HR team ensures that employees are comfortable with rotational shifts before finalizing their roles.
📩 Application Process:
✔ Click “Apply on company site” on the job post.
✔ Submit your updated resume.
✔ HR will contact shortlisted candidates for further steps.
🚀 Start your career with Accenture! Join us today and be part of a world-class team delivering exceptional customer service solutions.
