Join Accenture as a Customer Contact Comms Associate – Make an Impact in a Dynamic, Global Organization!
📍 Location: Bengaluru, Karnataka, India
💼 Job Type: Full-time
📅 Experience Required: 1 – 3 years
💰 Salary: Not Disclosed
🔄 Rotational Shifts Required
🌟 About Accenture
Accenture is a global powerhouse in professional services, known for its expertise in digital transformation, cloud computing, security, and cutting-edge technologies. With a presence in over 120 countries and a workforce of 699,000+ employees, we help businesses unlock their full potential and create sustainable growth. Our specialized services include Strategy and Consulting, Technology, Operations, and Accenture Song—delivering innovation at an unmatched scale.
Join us at Accenture, where technology meets human ingenuity to create the future! 🌍🚀
🛠 About the Role: Customer Contact Comms Associate
As a Customer Contact Comms Associate, you will play a key role in delivering exceptional customer service by managing inquiries, resolving complaints, and ensuring customer satisfaction. This role is aligned with our Customer Support vertical and requires a proactive approach to query management and service desk support.
🎯 Your Mission: Provide best-in-class support to customers through inbound/outbound calls, emails, and chat, ensuring their concerns are addressed promptly and effectively.
🚀 What You’ll Do:
✔ Manage and resolve customer queries efficiently.
✔ Handle escalations and provide appropriate solutions within Service Level Agreements (SLAs).
✔ Act as the Single Point of Contact (SPOC) for customer communication.
✔ Provide 1st level customer support for technical and non-technical issues.
✔ Maintain clear and professional communication with customers.
✔ Collaborate with internal teams to ensure swift query resolution.
✔ Ensure all interactions are logged and documented accurately.
✔ Adapt to different customer service channels (phone, chat, and email) as required.
🎯 Key Responsibilities
🔹 Analyze and solve lower-complexity problems.
🔹 Work closely with peers before escalating issues to supervisors.
🔹 Have limited client exposure but ensure high-quality interactions.
🔹 Receive moderate guidance on daily tasks and detailed instructions on new assignments.
🔹 Impact own work and potentially influence team outcomes.
🔹 Work as an individual contributor within a focused team.
✅ What We Are Looking For
To succeed in this role, you need to have a passion for customer service, adaptability, and strong problem-solving skills.
Required Skills:
💡 Ability to work well in a team-oriented environment.
💡 Strong communication skills (written and verbal).
💡 Adaptability to fast-changing environments.
💡 Quick learner with a proactive mindset.
💡 Excellent collaboration and interpersonal skills.
Preferred Qualifications:
✔ Any Bachelor’s Degree or equivalent work experience.
✔ 1-3 years of experience in customer service or related roles.
✔ Prior experience in a call center, IT service desk, or customer support environment is a plus.
✔ Familiarity with ticketing systems, troubleshooting, and customer query resolution.
📢 Why Join Accenture?
Accenture offers a supportive and inclusive workplace with numerous benefits to ensure employee well-being and career growth.
✨ Career Growth & Learning Opportunities
- Extensive training and upskilling programs
- Certifications and industry-recognized courses
- Mentorship & coaching to help you grow professionally
🏆 Diversity, Equity & Inclusion (DEI)
- We foster a culture where everyone belongs.
- Employee Resource Groups (ERGs) to support different communities.
- Commitment to gender equality and workplace diversity.
🌍 Corporate Social Responsibility
- Sustainability initiatives (Carbon-negative goal by 2030 🌱)
- Tech for good projects that make an impact
💼 Work-Life Balance & Well-being
- Hybrid work model allowing flexibility 🏡
- Paid time off, parental leave, and caregiving leave
- Mental health & wellness programs 🧘
🎯 Ready to Join Us? Apply Now!
If you are a customer-focused, solution-driven professional, this is your opportunity to grow with a global leader.
📩 Apply Today & Take Your Career to the Next Level with Accenture! 🚀
