🎯Join Accenture and Build a Successful Career in Customer Support
Accenture, a global leader in professional services, is hiring talented freshers for the role of Customer Contact Comms New Associate in its Service Desk Non-Voice Support team. This is a great opportunity to work with one of the most innovative companies in the world and gain hands-on experience in managing customer queries and service requests.
🎯About Accenture
Accenture is a world-renowned professional services company with expertise in digital transformation, cloud computing, security, and consulting. With a presence in over 120 countries and more than 699,000 employees, Accenture delivers unparalleled solutions to clients across diverse industries. The company fosters a culture of innovation, collaboration, and growth, making it a fantastic place to launch your career.
🎯Why Join Accenture?
✅Work in a globally recognized company with a strong reputation.
✅Gain industry-leading expertise in customer support and service desk operations.
✅Get trained on advanced technologies and communication tools.
✅Work with a diverse and inclusive team that values innovation and creativity.
✅Grow your career with ample learning and development opportunities.
🎯Job Overview
- Position: Customer Contact Comms New Associate – Service Desk Non-Voice Support
- Company: Accenture
- Work Location: Multiple Locations,
- India Job Type: Full-Time
- Experience Required: 0 to 1 year (Freshers Eligible)
- Educational Qualification: Any Graduation
- Shift: Rotational Shifts
🎯Job Description
As a Customer Contact Comms New Associate, you will be responsible for:
- Managing and resolving customer queries via email, web, and chat.
- Handling escalations and complaints from dissatisfied customers and providing the best resolutions.
- Recording, diagnosing, troubleshooting, resolving, or assigning service requests.
- Managing unplanned interruptions to restore normal service operations efficiently.
- Ensuring quick resolution of issues while maintaining high customer satisfaction.
- Following predefined SLA guidelines to meet performance targets.
🎯Key Responsibilities
✅Provide non-voice support to customers through various digital platforms.
✅Work with a team to resolve service requests and technical issues.
✅Use analytical skills to diagnose customer concerns and offer effective solutions.
✅Maintain records and document all customer interactions.
✅Collaborate with different teams to ensure seamless service delivery.
✅Follow company guidelines and maintain data confidentiality.
🎯Required Skills & Qualifications
📌Must-Have Skills
- Strong Communication Skills: Ability to interact effectively with customers.
- Problem-Solving Mindset: Ability to analyze and resolve customer issues.
- Basic Analytical Skills: Understanding of troubleshooting and issue resolution.
- Flexibility: Willingness to work in rotational shifts.
- Familiarity with Social Media Platforms: Basic understanding of customer engagement on social platforms.
📌Educational Requirements
- Any Graduation (No specific degree required).
📌Preferred Skills
- Prior experience in customer service or helpdesk (not mandatory).
- Knowledge of customer relationship management (CRM) tools.
- Ability to work in a fast-paced environment.
🎯Career Growth & Learning Opportunities
- At Accenture, career growth is unlimited. Employees have access to:
- Training and development programs to enhance skills.
- Opportunities to work on high-impact projects.
- Mentorship and guidance from industry experts.
- Clear career progression pathways.
- Exposure to cutting-edge technologies and best practices.
🎯Work Culture at Accenture
💰Diversity & Inclusion
Accenture fosters a diverse, equitable, and inclusive workplace. Employees from different backgrounds come together to innovate, collaborate, and create impact.
💰Work-Life Balance
With flexible work options, Accenture ensures employees maintain a healthy work-life balance. Employees have access to wellness programs, health benefits, and a supportive work environment.
🎯Why Should You Apply?
🔑Opportunity to work in a top-tier global company.
🔑Gain hands-on experience in customer service & IT support.
🔑Competitive salary and benefits package.
🔑Excellent career growth prospects.
🔑Dynamic and supportive work environment.
🔑Work in an inclusive and innovative culture.
🎯Application Process
Interested candidates can apply online through Accenture’s official careers portal.
Selection Process:
- Online Application Submission – Upload your resume and apply.
- Initial Screening – HR team will review your application.
- Assessment Test – Evaluate problem-solving and communication skills.
- HR Interview – Discuss your qualifications, skills, and suitability for the role.
- Final Selection & Offer Letter – Successful candidates receive an offer to join Accenture.
🎯FAQs
1. Can freshers apply for this role?
Yes, freshers with 0-1 years of experience are eligible to apply.
2. Is this a remote job?
No, this role may require working from the office.
3. What are the work hours?
Rotational shifts, including night shifts.
4. Do I need prior experience in customer support?
No, but prior experience in a similar role is an advantage.
5. How do I apply?
Visit Accenture’s Careers Page and search for Customer Contact Comms New Associate to apply.
🎯Apply Now & Start Your Career with Accenture!
Accenture is the perfect place to kick-start your career. If you have the passion to provide excellent customer support and want to work in a global tech environment, this role is for you!
📌 Apply Now & Be Part of Accenture’s Growing Team!⚡🌍
