Job Role: Banking Operations Specialist
Domain: Generic Banking
Location: Chennai/Kolkata
Introduction to Tata Consultancy Services (TCS)
Tata Consultancy Services (TCS) is a globally recognized leader in IT services, consulting, and business solutions, known for delivering innovative and transformative outcomes to businesses across the world. With more than 50 years of experience, TCS has become a trusted partner to leading enterprises, driving growth and providing strategic solutions in a constantly changing technological landscape. As part of its commitment to building a better future, TCS strives to create value by harnessing collective knowledge, cutting-edge technology, and a deep understanding of client needs.
TCS serves a diverse client base across industries such as Banking, Financial Services, Healthcare, Manufacturing, and Retail, leveraging its strengths in digital transformation, AI, and analytics. With a global presence in over 30 countries, the company focuses on creating sustainable business value for clients and fostering an environment of innovation and collaboration for employees.
Now, we are looking to expand our team and hire talented professionals for the Banking Operations domain at our Chennai and Kolkata locations. This role provides an exciting opportunity to join a global leader in IT services and consulting, with a special focus on operations within the BFSI (Banking, Financial Services, and Insurance) sector.
Job Role and Responsibilities:
The Banking Operations Specialist role is crucial to ensuring smooth and efficient banking operations. The specialist will be responsible for performing several key operational tasks while adhering to strict regulatory requirements and organizational policies. The core responsibilities of this position include:
- Generic Banking Operations: The role encompasses a wide range of banking operations tasks, from data entry to transaction management, ensuring that all activities are carried out in an accurate and timely manner. The specialist will assist with transaction processing, customer account management, and related financial operations.
- Data Entry and Transaction Processing: Accurate data entry and efficient transaction processing are essential in this role. You will be responsible for entering banking transaction data, processing payments, managing account details, and ensuring that all customer-related transactions are accurately recorded and processed within the system. Attention to detail is critical in handling sensitive financial data.
- Back Office Support: You will provide essential back-office support by managing and updating banking records, preparing operational reports, and maintaining databases. Your role will also involve managing and tracking customer-related documents and information to ensure smooth day-to-day operations.
- Customer Communication and Coordination: The role requires constant communication with customers to address any concerns, resolve issues, and provide updates. You will handle customer inquiries via phone, email, or other channels, ensuring that all queries are answered professionally and promptly. Effective communication will be key to providing excellent customer service.
- Process Improvement and Reporting: The role includes participation in process improvement initiatives, aiming to enhance the efficiency and accuracy of banking operations. As a Banking Operations Specialist, you will identify potential areas for improvement, suggest process enhancements, and contribute to the overall optimization of operations. Additionally, you will be responsible for generating operational reports and sharing them with the relevant stakeholders to drive better decision-making.
- Compliance and Regulatory Adherence: Ensuring that all banking processes follow industry regulations and internal policies is a critical part of this role. You will stay informed about regulatory changes and ensure that all operations are compliant with applicable laws and guidelines.
Job Requirements:
To succeed in this role, candidates must meet the following qualifications and experience criteria:
- Experience:
- Minimum of 1 to 2 years of experience in Generic Banking operations, including transaction processing, data entry, or customer service. Experience in back-office banking functions or data management is highly preferred.
- Education:
- Undergraduate Degree: The role is open to candidates with any full-time graduate degree (10+2+3) excluding B.E., B.Tech, and M.Sc. Ideal candidates will have a background in B.A., B.Com, or B.Sc.. The educational requirement is flexible, but those with a strong understanding of banking or financial operations will have an edge.
- Communication Skills:
- Excellent verbal and written communication skills are crucial for articulating banking issues clearly and interacting with clients effectively. Clear communication will also be necessary when addressing customer queries and collaborating with team members.
- Shift Flexibility:
- The position requires shift flexibility to ensure continuous operational support. Candidates should be willing to work in varying shifts as banking operations often require 24/7 availability. Adaptability to changing schedules is essential.
- Employment History:
- Candidates should have no more than 2 years of career gap. Continuous employment history is preferred, as gaps in experience may indicate a lack of consistency in previous roles.
- Salary Credit:
- All salary payments should be processed through bank transfer. Candidates should not have received cash payments for their salary in the past to ensure financial transparency and compliance.
Why Join TCS?
TCS offers a collaborative work environment and a culture that values inclusion, respect, and innovation. Joining TCS provides an opportunity for both personal and professional growth, with access to:
- Global Exposure: Opportunities to collaborate with global clients and diverse teams across industries.
- Continuous Development: Regular training, workshops, and career development initiatives to help you advance in your career.
- Competitive Compensation: A comprehensive salary and benefits package, along with performance-based incentives.
- Dynamic Work Environment: A fast-paced yet supportive work environment with access to cutting-edge technologies and resources.
- Inclusive Culture: TCS is committed to fostering an inclusive, diverse, and innovative work culture.
How to Apply:
If you are passionate about banking operations and are looking to take the next step in your career, we would love to hear from you! Interested candidates can submit their resumes to s.seethapathi2@tcs.com.
Note: Please ensure that you have all the required educational and employment documents available at the time of the interview.
