🚀 Join Flipkart as a CX Buddy in Nagaon – Empower the Future of E-Commerce!
🏢 Company: Flipkart
Location: Nagaon, Assam
Experience Required: 1 – 5 years
Job Type: Full Time, Permanent
Department: Customer Success, Service & Operations
Preferred Candidate: Women
Openings: 3
Posted: 2 days ago
Application Status: Active
Apply Now! (🔗 Visit Flipkart Careers)
🌟 About Company – India’s E-commerce Powerhouse
Founded in 2007, Company has become a beacon of innovation and customer satisfaction in the Indian e-commerce space. With over 500 million registered users, 150 million+ products, and an ecosystem that includes Myntra, Cleartrip, and Wholesale, the company continues to empower MSMEs, entrepreneurs, and digital consumers across the country.
🏆 Achievements:
- Pioneer of Cash on Delivery, Easy Returns, No Cost EMI
- Flipkart UPI launched in 2024 for seamless digital payments
- Over 14 lakh sellers onboarded
📍 Headquartered: Bengaluru, India
🌐 Visit Website
🧩 Job Summary: CX Buddy
As a CX Buddy at Flipkart in Nagaon, you’ll be on the front lines of customer experience, ensuring every customer interaction is smooth, satisfying, and supported by world-class logistics and operations. This position requires an empathetic communicator with strong coordination and analytical skills to resolve issues and enhance the customer journey.
📝 Key Responsibilities
🎯 1. End-to-End Customer Experience Ownership
- Be the face of customer satisfaction at Flipkart by managing every aspect of the customer journey.
- Drive core business metrics like NPS (Net Promoter Score), First Response Time, and Issue Resolution Rate.
🚨 2. Grievance Management
- Resolve customer issues efficiently by collaborating with cross-functional teams—logistics, warehouse, delivery agents.
- Reduce grievance turnaround time while maintaining transparency.
🚚 3. Shipment & Fulfillment Oversight
- Oversee shipment flow processes, ensuring customers receive orders on time.
- Establish governance mechanisms for smooth and predictable deliveries.
🔍 4. Feedback Loop & Continuous Improvement
- Identify customer pain points and suggest actionable business improvements to leadership.
- Create an environment where customer insights are leveraged for growth.
🔁 5. Operational Knowledge of Supply Chain
- Must possess functional understanding of logistics, courier systems, and supply chain management (SCM).
- Manage ERP tools specific to the logistics industry.
🖥️ 6. Tech & Computing Proficiency
- Strong hands-on experience in MS Office: Excel, Word, PowerPoint.
- Able to analyze data reports and derive insights for better operational decisions.
👤 Candidate Profile
✅ Education:
- UG: Any Graduate (All streams welcome)
- PG: Any Postgraduate (Preferred, not mandatory)
✅ Experience:
- 1–5 years of experience in customer support, logistics operations, or client servicing roles.
✅ Key Skills:
- Customer Handling
- Complaint Resolution
- Team Collaboration
- Operational Support
- Query Solving
- Knowledge of ERP Tools
- MS Office Proficiency
- Grievance Redressal
- Escalation Handlin
💼 Role Insights
| Role Component | Details |
| Role Title | Customer Success Associate (CX Buddy) |
| Department | Customer Success, Service & Operations |
| Industry | E-commerce (Internet) |
| Location | Nagaon, Assam |
| Employment Type | Full Time – Permanent |
| Work Culture | Inclusive, Women Preferred |
| Reporting To | Regional CX Manager |
🌈 Why Company?
🌟 Employee-Centric Culture
- Regular team engagement programs
- Inclusive workspace encouraging diverse hiring
- Transparent feedback system
💡 Career Growth
- Defined career roadmaps
- Opportunities to move into leadership, operations, or product teams
- Regular training and development workshops
🧘 Work-Life Balance
- Reasonable workload and shift timings
- Encouragement for wellness and work-life balance
📈 Key Performance Indicators (KPIs)
| Metric | Target |
| 🎯 Customer Satisfaction Score | 90%+ |
| 🕒 Grievance Resolution Time | < 24 Hours |
| 💬 Complaint to Escalation Ratio | < 5% |
| 🚚 Shipment SLA Adherence | 98%+ |
| 📈 Process Improvement Suggestions | Quarterly |
🎯 Ideal Candidate Persona
A detail-oriented, empathetic, and tech-savvy professional who thrives in a fast-paced customer environment and believes in “customer-first” culture. You should be someone who:
- Can multi-task and handle pressure
- Is proactive in identifying and solving operational gaps
- Communicates effectively across verticals
- Loves innovating to improve service delivery
🛠️ Tools & Platforms You’ll Use
- MS Excel/Google Sheets – Data analysis and reporting
- Logistics ERP Systems – Shipment tracking and resolution
- Customer Ticketing Tools – Zendesk, Freshdesk, or similar
- Internal Dashboards – Flipkart’s CX monitoring tools
📣 Promise to Candidates
Company is proud to offer:
- A safe, inclusive workplace where your voice is heard
- Professional growth and mentorship through active learning opportunities
- Transparent hiring and fair appraisals
- Work with purpose: contribute to innovations that empower India
🤝 Diversity & Inclusion
✨ This role prefers women candidates, as part of Flipkart’s mission to promote gender diversity in operational roles.
“We believe that representation matters. At Flipkart, women in operations are not just welcome—they are encouraged.”
📍 Workplace & Infrastructure in Nagaon
Flipkart’s fulfillment and support centers in Nagaon are modern, technology-enabled facilities designed to support both employees and customers. With ergonomic office layouts, transport facilities, and access to health and wellness support, Nagaon offers a vibrant professional ecosystem.
📌 How to Apply
Click the button below to submit your application via Flipkart’s official job portal.
🔗 Apply Now on Flipkart Careers
Or share your resume via email to:
📧 careers@flipkart.com
📞 Helpline (for applicants): +91-XXXXXXXXXX
📢 Stay Connected
- 🌐 Website: www.flipkart.com
- 📲 Instagram: @flipkart
- 📘 Facebook: Flipkart Careers
- 🐦 Twitter: @FlipkartStories
- 🔗 LinkedIn: Flipkart LinkedIn
📞 Final Call-To-Action
Are you passionate about solving real-world problems and building great customer experiences?
🎯 Apply now and start your journey as a CX Buddy at Flipkart – where your voice, ideas, and impact matter!
