Customer Care Executive at Teleperformance (TP) | Multiple Locations in India
Job Overview
Are you passionate about delivering exceptional customer service and ready to work in a dynamic environment? Teleperformance (TP), a leading global provider of customer experience management services, is hiring Customer Care Executives for various locations in India, including Jaipur, Kolkata, and Gurugram. This exciting opportunity is perfect for individuals with a flair for communication, a strong sense of professionalism, and a passion for customer success.
Teleperformance offers both domestic and international processes, providing customer service across multiple channels. Whether you are an experienced professional or a fresh graduate, we welcome individuals from all backgrounds to apply. If you have excellent communication skills, enjoy working in a team-oriented environment, and are eager to grow professionally, this role is for you!
Company Introduction: Teleperformance (TP)
Teleperformance is a global leader in omnichannel customer experience management. With a presence in over 80 countries and a network of more than 380,000 employees, the company provides high-quality customer care, technical support, consulting, and analytics services. Teleperformance serves top-tier clients across various industries, including telecom, banking, retail, technology, and healthcare.
Since its inception in 1978, Teleperformance has built a reputation for delivering exceptional customer service. The company’s commitment to innovation and continuous improvement has positioned it as a leading player in the customer experience industry. In India, Teleperformance has established a strong presence with offices in major cities, including Gurugram, Jaipur, and Kolkata.
Role Overview: Customer Care Executive
As a Customer Care Executive at Teleperformance, your primary responsibility will be to assist customers by providing outstanding service through voice or non-voice processes. You will be the first point of contact for customers, addressing their concerns, resolving issues, and providing product or service information.
This role offers an exciting opportunity to work in an international or domestic process, depending on your preferences and skill set. Whether you’re engaging with customers via phone, email, chat, or social media, you will play a key role in shaping the customer experience and ensuring satisfaction.
Key Responsibilities
- Customer Interaction: Handle customer inquiries with professionalism and courtesy. Address and resolve customer complaints, queries, and issues effectively.
- Voice & Non-Voice Processes: Depending on the project, you may be involved in either voice-based customer interactions (handling calls) or non-voice-based tasks (processing emails, chat support, or back-office work).
- Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell products and services that meet customer needs.
- Product Knowledge: Maintain in-depth knowledge of the company’s products, services, and policies to effectively answer customer questions and resolve issues.
- Data Entry: Accurately input customer information, complaints, or service requests into the company’s CRM system for record-keeping and follow-up.
- Compliance: Ensure that all customer interactions adhere to company policies and guidelines, including maintaining confidentiality and following standard operating procedures (SOPs).
- Problem Solving: Work proactively to resolve customer concerns, offering solutions that meet or exceed customer expectations.
- Collaboration: Collaborate with team members and supervisors to ensure that customers receive timely and accurate assistance.
- Performance Goals: Meet performance targets related to call handling time, customer satisfaction scores, and issue resolution efficiency.
Required Skills & Qualifications
- Excellent Communication Skills: As a Customer Care Executive, clear communication is essential. You must have excellent verbal and written communication skills in English to interact effectively with customers.
- Customer-Focused Attitude: You should be patient, empathetic, and solution-oriented, with a genuine desire to help customers.
- Problem-Solving Skills: The ability to think critically and offer creative solutions to customer issues will be an asset.
- Technical Proficiency: Proficiency in using computers, CRM software, and office tools such as Microsoft Office Suite (Excel, Word, etc.) is essential.
- Team Player: While you will work autonomously at times, collaboration with other team members and departments is critical to meeting customer needs.
- Attention to Detail: Strong attention to detail to ensure that customer information is accurately recorded and that issues are resolved efficiently.
- Multitasking Ability: The ability to manage multiple tasks simultaneously in a fast-paced environment is essential.
- Adaptability: The role may involve working across various shifts and adapting to changes in processes, so flexibility is key.
Education & Experience Requirements
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Educational Qualifications:
- Minimum: High school diploma (12th Grade) or equivalent.
- Preferred: Undergraduate or Graduate degree in any discipline.
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Experience:
- Freshers are welcome to apply.
- Previous experience in customer service or a related field is a plus, but not mandatory.
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Preferred Locations:
- Gurugram (Haryana)
- Jaipur (Rajasthan)
- Kolkata (West Bengal)
Salary and Benefits
- CTC (Cost to Company): ₹18,000 to ₹35,000 per month (based on communication skills, experience, and process).
- Working Days: 5 to 6 days a week.
- Shift Timings: Rotational shifts (Morning, Evening, Night shifts available).
- Cab Facility: Pick and drop service is available for international processes (only within the hiring zone).
- Other Benefits:
- Competitive salary package with performance-based incentives.
- Health insurance and wellness benefits.
- Paid time off (PTO) and holidays.
- Professional development opportunities, including training programs and workshops.
- Career advancement opportunities within Teleperformance.
Work Environment
At Teleperformance, we believe in fostering an inclusive and collaborative work environment. As a Customer Care Executive, you will work in a vibrant, team-oriented atmosphere where your contributions are recognized, and your professional growth is supported. The company’s commitment to work-life balance, employee well-being, and career development makes it an ideal workplace for those looking to build a long-term career in customer service.
- Work-from-office policy: All positions are work-from-office only.
- Team Dynamics: You will be part of a dynamic team, collaborating with colleagues and managers to ensure a positive customer experience.
How to Apply
If you are excited about the opportunity to join a leading global customer experience management company, Teleperformance invites you to apply today!
- Apply via WhatsApp: Interested candidates can directly share their resumes via WhatsApp
- Required Information for Application:
- Name
- Contact Number
- Email ID
- Current Location
- Preferred Location (Gurugram, Jaipur, or Kolkata)
- Experience Details
Once we receive your application, our recruitment team will get in touch with you for the next steps.
Why Join Teleperformance?
Teleperformance is not just a company – it’s a community. We are committed to providing our employees with the best opportunities to grow and develop their careers. Whether you’re starting your journey in the customer service field or you’re a seasoned professional, Teleperformance offers a supportive environment where you can thrive.
- Career Development: Teleperformance offers a variety of training programs to help you enhance your skills and progress in your career.
- Global Presence: With offices across the globe, Teleperformance provides opportunities for global exposure and career growth.
- Employee Well-being: We prioritize the well-being of our employees by offering health insurance, wellness programs, and a balanced work environment.
- Work-Life Balance: With flexible working hours and rotational shifts, we ensure that our employees can maintain a healthy balance between their professional and personal lives.
Join us today and help us build stronger connections with customers worldwide.
About Teleperformance
Founded in 1978, Teleperformance is a global leader in customer experience management. The company serves a diverse range of clients across industries such as telecommunications, banking, retail, healthcare, and more. Teleperformance’s mission is to provide superior customer service through innovative solutions and a customer-first approach.
With more than 380,000 employees across 80 countries, Teleperformance operates with a customer-centric philosophy, constantly striving to improve customer satisfaction and foster long-term relationships.
Teleperformance India
Location: 398, Udyog Vihar, Phase-3, Gurugram, Haryana, India.
For more information about Teleperformance and to explore other job opportunities, visit their official website.
If you’re ready to take your career to the next level with one of the leading customer service providers, Teleperformance is the place for you! Apply today and be a part of our global team.
