Exciting : Amazon is Hiring Virtual Customer Service Associates in Kolkata | Apply Today 2025

Job Title: Virtual Customer Service Associate (International Voice)
Company: Amazon
Location: Kolkata, West Bengal (Work from Home for specific region candidates)
Employment Type: Full Time, Permanent
Industry: E-commerce
Salary: Competitive Fixed Pay + Allowances
Posted: 5 Days Ago
Openings: 25
Applicants: 762

Job Highlights

• Education Requirement: 12th Pass with exceptionally good communication skills in English
• Job Nature: Provide customer support via phone, email, or live chat in a fast-paced environment
• Salary and Allowances: Competitive pay, plus meal, internet, and night shift allowances
• Job Location: Kolkata, West Bengal (Work-from-home option available for eligible candidates)
• Experience Level: 0-5 years (Freshers are welcome to apply)
• Hiring Process: Online assessments, including Versant Test and Cultural Assessment

Job Description

We are thrilled to inform you that your profile has been shortlisted for an interview with Amazon for the position of Virtual Customer Service Associate (International Voice) in West Bengal. This role offers an exciting opportunity to become part of Amazon’s Customer Service team, where you will have the chance to deliver world-class support to customers globally.

Amazon Development Centre (India) Pvt. Ltd. continues to lead the way in e-commerce and customer experience. Since its inception, Amazon has revolutionized how people shop online, with a commitment to providing exceptional value, vast selection, and convenience. This has allowed us to grow and scale as a global platform that serves millions of customers worldwide.

Our mission is simple: To be Earth’s most customer-centric company, where customers can find and discover anything they want to buy online. This mission drives us every day to continuously innovate, deliver better experiences, and ensure that we exceed expectations. As part of this global endeavor, our Customer Service team plays an integral role in making every customer interaction memorable and impactful.

Team Description

Our Amazon Contact Centers are dedicated to supporting one key goal: to deliver an unparalleled customer experience. We are deeply committed to providing fast, efficient, and accurate resolutions to all customer inquiries. Our Customer Service Operations teams are designed to be highly empowered, with the authority and resources to resolve customer issues from the first interaction, ensuring that customers always have an effortless and enjoyable experience.

Amazon’s Customer Service team has grown from its inception in August 2005, and we continue to expand our services to multiple global locations. Our agents are trained to handle a range of inquiries, from technical support to order management, while constantly maintaining the highest service standards.

In our 24/7 operational environment, we are continuously seeking individuals who are passionate about delivering excellent customer service. Whether you are speaking with a customer over the phone, engaging with them via live chat, or addressing their concerns via email, your role will directly impact the customer’s perception of Amazon. The Amazon culture empowers all team members to think like owners, providing problem-solving solutions that benefit our customers globally.

Key Responsibilities

As a Virtual Customer Service Associate, your main responsibility will be to ensure that every customer receives the best possible support, resulting in a positive and effortless experience. Below are the detailed responsibilities for this role:

1. Customer Interaction via Multiple Channels:

   • Provide exceptional customer support through various communication channels including phone, email, and live chat. You will engage with customers, listening to their issues, and providing relevant, timely solutions.
   • Ensure that you accurately resolve customer queries by leveraging available resources and knowledge base, while also providing clear, easy-to-understand explanations.
   • Handle customer interactions efficiently and effectively, addressing all concerns with empathy and professionalism.

2. Fast-Paced Environment Handling:

   • Adapt quickly to changes and new challenges, managing multiple customer interactions concurrently in a fast-paced, dynamic work environment.
   • Maintain high levels of productivity without compromising the quality of service or customer satisfaction.
   • Handle stressful situations with calmness, demonstrating problem-solving abilities and a solution-oriented mindset.

3. Problem-Solving and Resolution:

   • Take ownership of customer issues, resolve them promptly and accurately, and ensure that customer expectations are met or exceeded.
   • Identify recurring problems or themes in customer inquiries and provide feedback to management to help improve the service delivery.

4. Documentation and Record-Keeping:

   • Accurately log customer interactions and solutions in the system, maintaining detailed records for future reference and analysis.
   • Ensure that all customer feedback and issues are documented according to Amazon’s service standards.

5. Cross-Department Collaboration:

   • Work closely with other departments when necessary to resolve customer issues and streamline processes for improved service delivery.
   • Communicate customer feedback, complaints, and suggestions to the appropriate teams to aid continuous improvement efforts.

Eligibility Criteria

To be considered for the position of Virtual Customer Service Associate, candidates must meet the following criteria:

• Education:

  • Minimum of 12th grade or equivalent.
  • While higher educational qualifications are appreciated, they are not mandatory for this role.

• Work Experience:

  • 0-5 years of work experience in a customer-facing role, ideally within a call center or customer support environment. Freshers can apply and are encouraged to apply.

• Location:

  • The position is available for candidates located in Tier A cities of West Bengal, specifically Kolkata.
  • A Work-from-Home option is available for eligible candidates in this region.

• Communication Skills:

  • Fluency in English with excellent written and verbal communication skills is a must.
  • You must be able to clearly communicate with both internal and external customers, addressing queries and concerns efficiently.

• Shift Flexibility:

  • Candidates must be comfortable working night shifts, as customer support is provided 24/7 across multiple time zones.

• Additional Requirements:

  • Ability to use a computer system effectively (familiarity with Windows 7, Microsoft Outlook, and Internet Explorer is preferred).
  • Strong typing skills and ability to compose grammatically correct, concise, and accurate written responses.

Salary and Benefits

• Salary Package:

  • The offered salary will be competitive based on your experience and skillset. The pay structure will be discussed during the interview process.

• Additional Benefits:

  • Meal Card: INR 1100/month through Sodexo Meal Card.
  • Internet Allowance: INR 1250/month to help cover the costs of your internet connection for remote work.
  • Night Shift Allowance: INR 150 per shift for employees working during night hours.

• Work-from-Home:

  • For candidates in Tier A cities of West Bengal, you will have the flexibility to work from home, providing you with a balanced work-life situation.

Desired Skills

• Action-Oriented:

  • Self-disciplined, proactive, and results-driven individuals are ideal for this role.
  • You must be comfortable working independently, with minimal supervision, and have a task-driven mindset.

• Problem Solving:

  • Ability to troubleshoot issues quickly and resolve them to the customer’s satisfaction. You must demonstrate excellent decision-making skills and be capable of thinking outside the box.

• Time Management:

  • Effective time management skills are essential, ensuring you prioritize tasks efficiently and meet the department’s service-level goals.

• Learning Agility:

  • Quick to learn new systems, processes, and customer service tools to keep pace with a fast-changing environment.

• Team Player:

  • Although the role requires autonomy, being a strong team player is also vital. You must collaborate with team members to share insights and improve the customer experience.

Interview Process

The interview process will include the following steps:

1. Registration:

   • Click here to complete your initial registration for the role.

2. Online Assessment:

   • After registration, you will be asked to complete an online assessment. This may include the following:
     • Cultural Assessment: To assess if your values align with Amazon’s customer-first approach.
     • Versant Written Test: To evaluate your English communication skills.
     • Customer Conversations Constructed Response Assessment: To gauge your ability to provide clear and concise responses to customer queries.
     • Virtual Job Tryout: A simulation of customer service tasks to assess your problem-solving abilities and performance under pressure.

3. Technical Support:

   • In case you face any technical issues during the assessment, please call Amazon’s technical support at +91 9016406406.

Why Join Amazon?

At Amazon, we believe in fostering a diverse, inclusive, and supportive work environment that promotes personal and professional growth. With millions of customers across the globe, you’ll be at the forefront of our mission to deliver exceptional customer service every day. This is your opportunity to be part of an innovative, customer-centric company that empowers employees to be owners, not just workers.

If you are ready to join our team and help Amazon become Earth’s most customer-centric company, we encourage you to apply now. Whether you are just starting your career or looking to grow within the industry, Amazon offers endless opportunities for development and advancement.

Apply Now: Click here to apply