🌐 Join Amazon as a Virtual Customer Service Associate (International Voice) – Work from Home | Kolkata, West Bengal
🔹 Company: Amazon Development Centre (India) Pvt. Ltd.
🔹 Job Title: Virtual Customer Service Associate (International Voice)
🔹 Employment Type: Full-time, Permanent
🔹 Work Mode: Work From Home (For Tier A cities in West Bengal)
🔹 Experience: 0 to 5 years (Freshers Welcome!)
🔹 Location: Kolkata, West Bengal (and other Tier A cities)
🔹 Education: Minimum 12th Pass
🏢 About Amazon – A Global E-commerce Giant
Amazon, a Fortune 500 company based in Seattle, is the world’s largest online retailer and cloud service provider. With a strong focus on customer satisfaction and innovation, Amazon aims to be Earth’s most customer-centric company. From books to AI-driven shopping, the company continually redefines customer experiences.
The Amazon Development Centre (India) Pvt. Ltd. is a key contributor to Amazon’s global mission, supporting customer needs across multiple geographies including North America, the UK, India, Australia, and Canada.
💼 Job Overview: What You’ll Be Doing
As a Virtual Customer Service Associate – International Voice, you’ll play a crucial role in delivering exceptional support to Amazon customers through voice interactions. You will work in a fast-paced, remote environment and address customer issues related to orders, deliveries, refunds, payments, and more.
✅ Key Responsibilities:
- Handle customer queries via voice calls in English (international market).
- Troubleshoot customer concerns with empathy and efficiency.
- Provide accurate and timely information regarding products, policies, and services.
- Maintain customer satisfaction and promote loyalty by going the extra mile.
- Record and escalate unresolved issues as per standard operating procedures.
- Operate across multiple systems and tools effectively.
- Maintain work productivity in a virtual home-office setup.
🧾 Eligibility Criteria: Can You Apply?
To be eligible for this opportunity, you must meet the following:
- ✅ Minimum Qualification: 12th Pass (Higher Secondary)
- ❌ Not Eligible: Full-time students pursuing graduation
- 📍 Residency: Must be located in Tier A cities of West Bengal
- 🌙 Comfortable working night shifts
- 💬 Excellent English communication skills (verbal and written)
- 💻 Must own a laptop/desktop with a stable internet connection
💡 Skills That Will Make You Stand Out
✔️ Essential Skills:
- Strong English fluency and listening skills
- Excellent verbal communication
- Typing speed of minimum 30 WPM
- Problem-solving and critical thinking ability
- Basic knowledge of MS Outlook, Windows OS, and Internet navigation
- Strong time management and organizational skills
🌟 Preferred Attributes:
- Highly self-motivated and disciplined
- Ability to work independently without supervision
- Committed to maintaining a professional work environment at home
- Passionate about customer satisfaction and brand representation
🧑💻 Work From Home Requirements
To ensure an optimal remote working setup, candidates must:
- Have a quiet, disturbance-free environment
- Ensure uninterrupted high-speed internet (Minimum 20 Mbps recommended)
- Use a webcam-enabled device for assessment and remote work
- Be ready to work during rotational shifts, including weekends and holidays
💰 Compensation and Benefits
Amazon offers industry-competitive salaries and generous perks:
💸 Fixed Compensation:
- Fixed monthly salary (details shared during final selection)
🎁 Additional Allowances:
- 🥗 Sodexo Meal Card: ₹1,100/month
- 🌐 Internet Allowance: ₹1,250/month
- 🌙 Night Shift Allowance: ₹150/shift
✨ Other Benefits:
- Paid leaves and sick days
- Access to Amazon’s learning and upskilling platforms
- Internal career growth opportunities
- Remote onboarding and training
📈 Career Growth at Amazon
Amazon is known for its “promote-from-within” culture. With consistent performance and dedication, you can explore several career paths such as:
- Senior Customer Service Associate
- Team Lead or Operations Manager
- Trainer or Quality Analyst
- HR, Analytics, or Tech Support roles
Many senior managers at Amazon started their careers as customer service associates. Your journey to leadership could begin right here!
📝 Assessment and Interview Process
The recruitment process is entirely online, consisting of multiple rounds designed to test your compatibility with the role.
📋 Steps to Apply & Complete the Process:
- 🔗 Register Here:
Apply via this official link - 💻 Assessment Includes:
- Cultural Assessment
- Versant Written Test
- Customer Conversations (Constructed Response)
- Virtual Job Tryout
- 🎥 Proctoring:
- You must use a webcam-enabled Laptop/Desktop
- Ensure no interruptions during the entire assessment
📢 Important Notes
- Candidates who have appeared for an Amazon interview in the last 6 months are not eligible to reapply.
- Ensure you read all interview guidelines and system specifications before starting your test.
- This job opportunity is posted and managed by Naukri E-hire Campaign.
📌 Job Summary at a Glance
| Parameter | Details |
| Job Role | Virtual Customer Service Associate (International Voice) |
| Company | Amazon Development Centre (India) Pvt. Ltd. |
| Work Mode | Work From Home |
| Location | West Bengal (Tier A cities only) |
| Experience | 0 to 5 years |
| Education | 12th Pass (Mandatory) |
| Salary | Competitive (Fixed + Allowances) |
| Additional Perks | Sodexo, Internet, Night Shift |
| Shift | Rotational (Night shifts applicable) |
| Interview Mode | Online Assessment |
🎯 Why You Should Apply
Amazon is not just offering a job; it’s offering you a career launchpad into the world of e-commerce, tech, and customer service. With unmatched learning, flexibility, and growth opportunities, this is your chance to be part of a global legacy.
🔗 Apply Now & Take the First Step Towards a Global Career
📬 Need Help or Have Questions?
Reach out to:
Naukri E-hire Campaign
📧 Or check FAQs during the application process
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