Business Analyst – L4 at Wipro
Location: Hyderabad, India
Experience Required: 5–8 years
Employment Type: Full-Time, Permanent
Industry: IT Services & Consulting
Department: Data Science & Analytics
Role Category: Business Intelligence & Analytics
Education: Bachelor’s degree in Business Administration, Information Technology, or related field; Postgraduate degree preferred
Mandatory Skills: HC – Payor
Salary Range: Competitive, based on experience and qualifications
Role Purpose – Wipro
The primary objective of the Business Analyst – L4 role is to act as a liaison between clients and Wipro’s delivery teams. This position requires a deep understanding of customer requirements, translating them into actionable insights, and ensuring the delivery of optimal solutions. The role demands a proactive approach to problem-solving, effective communication, and the ability to manage multiple stakeholders across various projects.
Key Responsibilities – Wipro
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Customer Requirements Gathering and Engagement
- Interface with Clients: Engage with client partners to comprehend RFP/RFI requirements, ensuring a thorough understanding of both stated and unstated needs.
- Documentation: Develop detailed scope documents, capturing functional and non-functional requirements, and ensuring clarity in features and specifications.
- Workflow Analysis: Construct workflow charts and diagrams to study system capabilities, facilitating a clear visualization of processes.
- Collaborative Design: Work closely with internal teams, including project managers, pre-sales, tech leads, and architects, to formulate timely and accurate responses to RFPs/RFIs.
- Financial & Operational Impact: Analyze and communicate the potential financial and operational implications of proposed changes, ensuring stakeholders are well-informed.
- Client Feedback Loop: Maintain regular communication with clients to gather feedback on proposed solutions, making necessary adjustments to designs based on their input.
- Solution Demonstration: Empower clients by presenting proposed solutions or prototypes, ensuring they align with business objectives.
- Relationship Management: Foster and maintain strong relationships with clients, aiming to optimize business integration and identify opportunities for lead generation.
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Engagement with Delivery Teams
- Feedback Integration: Provide delivery teams with client feedback on proposed solutions, ensuring alignment with client expectations.
- Test Case Review: Assess test cases to ensure comprehensive coverage of customer requirements, facilitating high-quality deliverables.
- Root Cause Analysis: Conduct thorough analyses to understand the underlying causes of issues in proposed solutions, demos, or prototypes.
- Change Management: Implement and manage new change requests, ensuring they cater to evolving customer needs and requirements.
- Quality Assurance Support: Collaborate with QA teams to provide timely inputs and feedback, ensuring solutions meet business needs.
- Integration Testing: Lead integration and user acceptance testing to validate implemented solutions, aiming for a 100% success rate.
- Data Modeling: Utilize data modeling practices to analyze findings, designing and developing improvements and changes as necessary.
- Resource Utilization: Ensure optimal utilization by studying system capabilities and understanding business specifications.
- Solution Compilation: Consolidate the entire response or solution proposed for RFPs/RFIs before presenting it to the customer.
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Support to Project Management
- Project Planning: Collaborate with project managers and principal consultants to define and plan project milestones, phases, and elements involved.
- Challenge Assumptions: Critically assess and challenge delivery teams’ assumptions to ensure successful execution of plans.
- Customer Satisfaction: Strive to ensure customer satisfaction through the delivery of high-quality, timely solutions.
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Domain Expertise and Knowledge Sharing
- Knowledge Sharing: Engage with other Business Analysts to share expertise, enhancing domain knowledge across the vertical.
- Thought Leadership: Author whitepapers, research papers, and points of view, sharing insights with the broader consulting community.
- Use Case Development: Identify and create use cases for different projects or accounts that can be leveraged at the organizational level for business enhancements.
- Market Research: Conduct market research to provide the latest inputs into projects, ensuring customer delight and project relevance.
Performance Metrics – Wipro
- Customer Engagement and Delivery Management:
- Client satisfaction scores (PCSAT)
- Utilization percentage achievement
- Number of leads generated from business interactions
- Accuracy in documenting customer requirements
- Feedback from project managers
- Quality and timeliness of process flow diagrams
- Percentage of deal solutioning completed within the timeline
- Velocity generated
- Knowledge Management:
- Number of whitepapers or research papers written
- Number of user stories created
- Percentage of proposal documentation completed and uploaded into the knowledge repository
- Number of reusable components developed for proposals during the quarter
Required Skills and Qualifications
- Educational Background:
- Bachelor’s degree in Business Administration, Information Technology, or related field.
- Postgraduate degree is a plus.
- Experience:
- 5–8 years of experience in business analysis, preferably within IT services and consulting.
- Proven track record in handling RFPs/RFIs and client engagements.
- Technical Skills:
- Proficiency in data modeling and analysis tools.
- Familiarity with workflow charting and diagramming tools.
- Understanding of system capabilities and business specifications.
- Soft Skills:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Ability to manage multiple stakeholders and projects simultaneously.
- Adaptability to changing business needs and environments.
Why Join Wipro?
Wipro is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful.
Employee Benefits:
- Comprehensive health and wellness programs.
- Opportunities for continuous learning and development.
- Inclusive and diverse work environment.
- Access to cutting-edge technologies and projects.
- Flexible work arrangements.
Career Growth:
At Wipro, we believe in the continuous growth of our employees. We offer structured career paths, mentorship programs, and opportunities to work on global projects, ensuring that our team members are always at the forefront of industry developments.
Application Process
Step 1: Online Application
- Submit your updated resume through our careers portal.
Step 2: Initial Screening
- Our recruitment team will review your application and contact you for an initial discussion.
Step 3: Technical Assessment
- You may be required to complete a technical assessment to evaluate your analytical and problem-solving skills.
Step 4: Interviews
- Participate in one or more interviews with our hiring managers and team members.
Step 5: Offer and Onboarding
- If selected, you will receive an offer letter and details about the onboarding process.
Equal Opportunity Employer
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to race, color, religion, sex, gender, national origin, age, disability, veteran status, or any other status protected by applicable law.
Contact Information
For any queries or assistance regarding the application process, please reach out to our recruitment team at:
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