Job Title: Customer Support Associate
Company: Sutherland Global Services
Location: Hyderabad, Telangana
Salary: ₹3,00,000 to ₹3,50,000 P.A.
Experience: 0 – 2 years
Industry: BPM / BPO
Employment Type: Full-time, Permanent
Role Category: Voice / Blended – Other
Walk-In Interview: 11 AM to 5 PM
About Sutherland Global Services
Sutherland is a leader in digital transformation, integrating AI, analytics, automation, and human-centered design to deliver exceptional customer experiences. With over 35 years of experience, we focus on creating measurable results and accelerating growth for our clients. At Sutherland, we strive to make digital human by providing innovative solutions that improve brand experiences.
Job Description
We are hiring for the role of Customer Support Associate at Sutherland, a global BPO leader. As part of the international voice process team, you will engage with customers from across the globe, providing them with top-tier customer service.
Key Responsibilities
- Customer Service:
Provide exceptional customer service via phone, addressing and resolving customer queries professionally and efficiently. - Effective Communication:
Maintain a clear, concise, and professional communication with customers. Identify their needs and offer personalized solutions to ensure customer satisfaction. - Problem Solving & Issue Resolution:
Troubleshoot and resolve customer concerns and complaints, ensuring timely and efficient resolutions. - Product Knowledge:
Maintain a strong understanding of the company’s products and services to offer accurate information and assistance to customers. - Adherence to Quality Standards:
Meet the company’s quality metrics and deliver high-quality customer interactions consistently.
Key Skills & Requirements
- Excellent Communication Skills:
Strong verbal and written communication skills are essential, with the ability to clearly explain complex information to customers in English. A neutral accent and clear diction are preferred. - Previous Experience:
Experience in a customer-facing role, preferably in a BPO or call center environment, is highly desirable. - Technical Skills:
Familiarity with CRM systems and call center technology will be an advantage. - Time Management:
Ability to handle multiple tasks efficiently while meeting productivity goals. - Adaptability:
Must be comfortable working in a fast-paced environment and be open to changing priorities based on customer needs.
What We Offer
- Competitive Salary:
Enjoy a highly competitive salary package with the opportunity for career advancement. - Comprehensive Benefits:
A benefits package that includes health insurance, paid time off, and other perks. - Training & Development:
Receive ongoing training to further enhance your professional skills and career prospects. - Career Growth:
Sutherland offers multiple opportunities for career advancement, empowering you to grow and develop within the company.
Interview Process
- HR Round:
A brief conversation to discuss your background and suitability for the role. - Assessment Round:
A quick evaluation to test your skills and abilities related to the customer support role. - Operations Round:
An operational interview to assess your knowledge and practical experience in handling customer queries.
How to Apply
- Interested candidates are invited to attend the walk-in interview at the following location:
Walk-In Address:
Sutherland Global Services,
7th Floor, Divya Sree Building,
Lanco Hills Technology Park,
Lanco Hills Private Road,
Hyderabad, Telangana 500089
Interview Timings:
Monday to Friday: 11 AM to 5 PM
Documents to Bring
- Updated Resume
- Aadhar Card (Hard Copy)
Sutherland’s Work Culture
At Sutherland, we embrace diversity and inclusivity, recognizing that it drives innovation and creativity. Our team is committed to building an environment that celebrates individual experiences, backgrounds, and ideas. We value every member and strive to create a workplace where everyone feels respected and appreciated.
Why Sutherland?
Sutherland’s inclusive environment, backed by our advanced technological solutions and human-centered approach, offers employees a chance to contribute to meaningful projects. With a commitment to ethical practices and continuous growth, we help our employees build rewarding careers while enabling clients to achieve measurable success.
Our company values collaboration, accountability, and transparency. Sutherland offers a dynamic work environment that encourages innovation and offers diverse opportunities to develop both personally and professionally. With a focus on employee growth, Sutherland provides you the tools and support needed to succeed in your career.
Company Overview:
Sutherland Global Services is an industry leader with over 35 years of experience, specializing in digital transformation and delivering superior customer experience solutions. With its cutting-edge technology and highly-skilled workforce, Sutherland is trusted by global brands to manage customer relationships effectively.
For more information, visit Sutherland’s Website
Final Thoughts
If you’re passionate about customer service and are looking to work in an innovative and supportive environment, this is the perfect opportunity for you! At Sutherland, we are committed to providing a professional and encouraging workspace where you can grow and develop. Join our team and be a part of a company that values its people and offers long-term career advancement opportunities.
We look forward to meeting you and exploring how you can contribute to our continued success. Apply now and take the first step toward an exciting career with Sutherland Global Services!
Location for Walk-In Interview
Sutherland,
7th Floor, Divya Sree Building,
Lanco Hills Technology Park,
Lanco Hills Private Road,
Hyderabad, Telangana 500089
Interview Timings: 11 AM to 5 PM
