🌟 Immediate Hiring for Voice/Non-Voice Customer Support Representative at IGT Solutions 🌟
🚀 Begin Your Career with IGT Solutions – Where Customer Experience Meets Innovation
Job Title: Customer Support Representative (Voice/Non-Voice Process)
Company: IGT Solutions
Location: New Delhi, Gurugram, Delhi NCR
Job Type: Full-Time | Permanent
Experience Required: 1 – 5 Years
Salary Range: ₹50,000 – ₹3,00,000 P.A.
Openings: 200
Education: Graduate (Any stream)
Walk-In Dates: 7th May – 16th May | Time: 10:00 AM – 3:30 PM
Venue:
IGT Solutions, Ground Floor, InfoTech Centre, Milestone 14/2, Old Delhi Gurugram Road, Dhundahera, Gurugram – 122016, Haryana
Nearest Metro: Sikanderpur / Guru Dronacharya (Take E-rickshaw to Hanuman Chowk)
🏢 About IGT Solutions
IGT Solutions (IGT) is a next-generation Customer Experience (CX) transformation company, specializing in BPM, Digital, and IT Services. With over 20,000 employees across 23 global delivery centers, IGT delivers exceptional support to over 75+ marquee brands in the Travel, Hospitality, and Hi-Tech industries.
Founded in 1998, IGT is known for combining Digital and Human Intelligence to create seamless and simplified customer interactions globally.
🌐 Website: IGT Solutions
👤 Who Should Apply?
We are on the lookout for highly motivated, customer-centric, and communication-savvy professionals who want to grow in a dynamic BPO/Customer Support environment.
✅ Eligibility Criteria
- Must be a Graduate (in any stream).
- Experience: 1 to 5 years (Freshers may also apply if confident).
- Languages: Proficiency in English and Hindi.
- Skills: Good verbal skills, understanding of computer systems, and professional etiquette on calls.
🎓 Note: Candidates without graduation will not be considered.
🛠️ Job Responsibilities
As a Customer Support Representative at IGT Solutions, you will be responsible for:
📞 Voice Process:
- Handling inbound and outbound calls professionally.
- Resolving customer queries, providing accurate information.
- Maintaining customer satisfaction by delivering exceptional service.
💬 Non-Voice (Chat/Email Support):
- Managing email/chat inquiries from customers.
- Processing transactions and maintaining customer data.
- Troubleshooting concerns with clarity and empathy.
💼 General Duties:
- Document all interactions in the system.
- Maintain service quality standards.
- Adhere to organizational policies and shift timings.
🧠 Required Skills & Attributes
| Skill | Description |
| 💬 Communication | Fluent spoken English and Hindi |
| 🎯 Problem Solving | Analytical mindset for fast issue resolution |
| 💻 Technical | Basic computer skills; typing speed of 25–30 WPM |
| 🤝 Interpersonal | Calm, composed, and empathetic demeanor |
| 🔄 Adaptability | Ability to work in rotational shifts, including weekends/holidays |
🎁 What’s in It for You?
IGT Solutions offers a comprehensive benefits package and a supportive culture to help you thrive.
💸 Best-in-Industry Compensation
- Fixed Salary (as per experience)
- Attractive Incentive Plans
- Performance-based bonuses
🚌 Transportation
- Pick and Drop Facility (as per shift schedule)
🎓 Training & Development
- In-depth onboarding training
- Upskilling and certification programs
- Pathways to grow into supervisory or QA roles
🏆 Culture & Recognition
- Team outings, celebrations, and employee recognition events.
- Inclusive workplace fostering innovation and diversity.
💼 Career Growth at IGT Solutions
Whether you’re starting your journey or bringing years of experience, IGT Solutions provides a structured career path for:
- Team Leads
- Quality Analysts
- Training Executives
- Supervisory Roles
- Process Experts
We believe in promoting talent from within!
📍 Interview Process (Walk-In)
- Step 1: Resume Screening (Ensure “Kunal” is mentioned on top).
- Step 2: Personal Interview with HR.
- Step 3: Voice/Typing/Communication Assessment.
- Step 4: Final Round with Hiring Manager.
- Step 5: Offer Rollout & Joining Formalities.
📝 Tip: Carry updated resume, ID proof, and 2 passport-size photographs.
📢 Call to Action
🎯 Don’t miss this opportunity to launch your customer service career with one of the fastest-growing CX companies in the world.
📍 Venue:
IGT Solutions, Ground Floor, InfoTech Centre, Milestone 14/2,
Old Delhi Gurugram Road, Dhundahera, Gurugram – 122016, Haryana
📍 Nearest Metro Station: Sikanderpur / Guru Dronacharya
