Reliance Jio Hiring for Social Media Process (Work From Home) | Contact HR Sheetal
📍 Location: Hybrid (Work From Home) for Candidates Based in Delhi, Pune, and Mumbai
Experience Required: 1 to 5 years
Salary: ₹2.75 – ₹3.75 LPA (Can go up to ₹3.8 LPA based on experience)
Job Type: Full Time, Permanent
Mode: Blended Process (Chat + Voice)
🔔 Job Posted: 1 day ago
👥 Openings: 50
🌟 Job Highlights
- ✨ Opportunity to work permanently from home
- 💬 Handle queries on social media platforms in a blended chat and voice process
- 💼 Strong career scope with a telecom industry leader
- 📣 Direct contact with HR for faster response
- 🧑💻 Hybrid opportunity with flexibility
🔍 Job Overview: Social Media Customer Support at Reliance Jio
Reliance Jio, one of India’s top telecom and digital services providers, is hiring for its Social Media Process team. This role focuses on engaging with customers via social media channels, addressing inquiries, providing resolution, and ensuring a smooth user experience. It’s a blended process that combines chat and voice-based customer support. This is a permanent work-from-home opportunity available to candidates located in Delhi, Pune, or Mumbai.
📝 Job Description
🌐 Social Media Blended Process Responsibilities:
- Monitor and respond to customer inquiries on social media platforms like Twitter (X), Facebook, Instagram, etc.
- Deliver exceptional customer service via both chat and voice support
- Troubleshoot problems, resolve complaints, and guide users effectively
- Escalate unresolved issues to appropriate internal teams
- Follow communication procedures, guidelines, and policies
- Maintain customer satisfaction and ensure timely response
- Work collaboratively with other departments to resolve complex issues
✅ Eligibility Criteria
To be considered for the Social Media Process role at Reliance Jio, candidates must fulfill the following eligibility requirements:
- 📌 Minimum 1 Year of International BPO Experience (Mandatory) – Experience in voice or non-voice international processes is required
- 💬 Excellent Verbal & Written English Communication Skills
- 🌐 Strong understanding of social media platforms – especially Twitter (X)
- ❌ Not open for pursuing students
- 👤 Age Limit: Between 18 to 40 years
- 💻 Must have own Laptop or Desktop with internet connectivity
🕒 Working Conditions
- 🗓️ Work Days: 6 days a week (1 rotational week off)
- ⏰ Shifts: Rotational or split shifts
- 🕘 Working Hours: 9 hours per day (including 1-hour break)
- 💼 Mode of Work: Permanent Work From Home
- 💰 Salary: Up to ₹3.8 LPA (based on experience and performance)
🏢 About Jio – Empowering Digital India
Jio is a revolutionary brand under Reliance Industries, aiming to digitally transform India by empowering every citizen with high-speed internet, affordable telecom services, and smart technology. With over 400 million subscribers and growing, Jio’s mission is to build a connected digital society.
✨ Why Join Jio?
- 💡 Innovation-driven culture
- 🌍 Work with a nationwide recognized brand
- 🚀 Career growth and upskilling opportunities
- 🧑💼 Work-life balance through hybrid & WFH roles
- 🌱 Inclusive and empowering work environment
Whether you’re someone passionate about social media, tech-savvy, or experienced in international customer support, Jio offers the perfect platform to grow and shine.
💼 Job Role Details
| Role | Voice / Blended – Other |
| Industry Type | Telecom / ISP |
| Department | Customer Success, Service & Operations |
| Role Category | Voice / Blended |
| Employment Type | Full Time, Permanent |
| Education | UG: Graduation Not Required |
🧠 Key Skills Required
- International BPO
- Social Media Handling
- Customer Service
- Voice Process / Chat Process
- US Process / Calling
- Customer Support / Customer Care
- International Calling
- Blended Process Handling
🧭 Career Path with Jio
Joining the Social Media Process team at Jio can open multiple pathways for professional growth:
- Customer Support Executive → Senior Associate
- Quality Analyst / SME → Team Leader
- Process Trainer / Supervisor → Operations Manager
📌 Important Notes
- Ensure all eligibility criteria are met before applying
- Applications without international BPO experience will not be considered
- Must have an updated resume
- Interview is telephonic/virtual
- Candidates should be available for immediate joining
🌍 Company Details
Company: Reliance Jio Infocomm Ltd
Address: Ground Floor, Reliance Corporate Park, RCP Navi Mumbai, Thane, Maharashtra, India
Jio is committed to building a digitally inclusive India. It is not just a company; it’s a movement. If you’re ready to be part of something bigger and better, this is your chance!
📢 Call to Action
Are you ready to be a part of India’s digital revolution?
If you meet the requirements and are passionate about customer service and social media, don’t miss this chance!
