Finops Analyst – Accounts Receivables
Finops Analyst – Accounts Receivables at Amazon in Pune, India is an exciting opportunity for finance professionals with 2–5 years of experience to play a pivotal role in managing customer payments, resolving receivables queries, and enhancing the overall accounts receivable process. If you thrive in a fast‑paced e‑commerce environment and excel at cross‑functional collaboration, we want you on our team!
🌟 Introduction
Finops Analyst – Accounts Receivables is responsible for ensuring timely collection of outstanding balances, maintaining accurate transaction records, collaborating with internal and external stakeholders, and continuously driving process improvements to deliver an exceptional customer experience. You will be the voice of Amazon to our customers, helping them resolve payment issues and ensuring Amazon’s cash flow remains healthy.
📦 About Amazon
Since 1994, Amazon has transformed from an online bookstore into one of the world’s largest e‑commerce platforms, serving millions of customers daily. With innovations spanning cloud computing (AWS), digital streaming, AI, and logistics, Amazon is committed to being the world’s most customer‑centric company. Our “Day 1” philosophy empowers employees to experiment, learn from failure, and build innovative solutions that delight customers.
📋 Role Overview
As a Finops Analyst – Accounts Receivables in Pune, you will:
- Manage receivables inquiries from sellers, vendors, and customers
- Follow up on outstanding invoices via phone and email
- Maintain detailed AR records, apply credits, and reconcile discrepancies
- Collaborate with Billing, Finance, Legal, Tax, and Customer Service teams
- Identify high‑risk accounts and escalate as needed
- Drive process improvements to streamline collections
- Meet productivity goals and quality standards
🎯 Key Responsibilities
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Receivables Query Management
- Respond promptly to receivables inquiries via phone, email, and ticketing systems.
- Diagnose customer issues, provide accurate information, and ensure satisfaction.
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Payment Collection & Follow‑Up
- Proactively contact customers to secure on‑time payments.
- Negotiate payment terms and arrange partial payments when necessary.
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Record Maintenance & Reconciliation
- Apply cash receipts, credits, and adjustments to invoices.
- Investigate and clear miscellaneous differences.
- Reconcile complex accounts with precision and attention to detail.
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Stakeholder Collaboration
- Liaise with internal teams (Billing, Finance, Legal, Tax) to resolve disputes.
- Work closely with Customer Service to ensure seamless issue resolution.
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Risk Monitoring & Escalation
- Monitor high‑risk or overdue accounts.
- Escalate exceptions to management with proposed action plans.
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Process Improvement
- Continuously assess workflows and propose enhancements.
- Implement best practices to improve efficiency and customer experience.
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Reporting & Metrics
- Track monthly productivity metrics (collections, aging, dispute resolution).
- Prepare and present AR performance dashboards.
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Compliance & Controls
- Ensure adherence to internal controls and financial policies.
- Support audit requests and maintain documentation for compliance.
🛠 Required Qualifications
- Bachelor’s degree in Finance, Accounting, Business, or related field
- 3–4 years of experience in Accounts Receivables, cash application, or collections
- Exceptional customer service skills, both written and verbal
- Strong interpersonal and teamwork abilities
- Ability to work independently, prioritize tasks, and meet tight deadlines
- Proficient in Microsoft Excel (pivot tables, v‑lookups) and Word
🌱 Preferred Qualifications
- Master’s degree in Accounting, Finance, or related discipline
- 2+ years in Order‑to‑Cash (O2C) domain, preferably in cash application
- Advanced Excel skills (macros, advanced formulas)
- Willingness to work night shifts to cover global time zones
- Exposure to ERP systems (SAP, Oracle) and collections software
💡 Essential Skills
- Order to Cash (O2C): End‑to‑end understanding of AR lifecycle.
- Collections & Cash Applications: Hands‑on experience managing customer payments.
- Dispute Resolution: Analytical approach to resolving invoice discrepancies.
- Data Analysis: Ability to interpret AR aging, write off trends, and risk metrics.
- Communication: Clear, concise interactions with customers and stakeholders.
- Process Optimization: Track record of streamlining finance processes.
💰 Salary & Compensation
- Total Compensation Range: ₹2,00,000 – ₹6,00,000 per annum
- Base Salary Range: ₹2,00,000 – ₹4,50,000
- Target Incentives: Up to ₹1,50,000 based on performance and AR metrics
- Benefits: Health insurance, provident fund, gratuity, stock grants, employee discounts, and more
🎁 Benefits & Perks
- Comprehensive Medical, Dental, Vision coverage
- Employee Stock Purchase Plan & Restricted Stock Units
- Provident Fund, Gratuity, and Employee Assistance Programs
- Flexible Spending Accounts (FSA) and Wellness Credits
- Tuition Reimbursement & Training Programs for career growth
- “Day 1” Culture encouraging innovation and experimentation
- Diverse & Inclusive workplace with Employee Resource Groups
- Employee Discounts on Amazon purchases and AWS credits
🌐 Our Work Environment
- Global Team Collaboration: Engage with stakeholders across EMEA, APAC, and Americas
- Agile & Data‑Driven: Leverage dashboards and analytics to drive decisions
- Innovation Culture: Experiment with process automation (RPA, AI)
- Work Flexibility: Hybrid and remote options to support work‑life balance
🚀 Career Growth & Development
At Amazon, your career path as a Finops Analyst – Accounts Receivables can evolve into roles such as:
- Senior AR Analyst: Lead complex reconciliations and process redesign
- Finops Manager: Oversee global collections operations and AR strategies
- Process Excellence Lead: Drive continuous improvement across O2C workflows
- Finance Business Partner: Collaborate on strategic planning and forecasting
🏢 Location: Pune Operations Center
- Address: Pune, Maharashtra (Hyderabad, Bengaluru, Mumbai, Chennai, Delhi also available for rotation)
- Amenities: Onsite cafeterias, wellness centers, collaboration lounges, and tech labs
- Connectivity: Easy commute access, hybrid work options, and global teams
❓ Frequently Asked Questions (FAQs)
Q1: What is the typical career progression for this role?
A1: You can advance from AR Analyst to Senior Analyst, Finops Manager, Process Excellence Lead, and eventually Finance Business Partner or Global AR Director roles.
Q2: Do I need prior Amazon experience?
A2: No. We welcome candidates with strong AR backgrounds from any industry who demonstrate adaptability and customer obsession.
Q3: Is night shift mandatory?
A3: Preferred but not mandatory. Night shifts help cover global time zones. We accommodate flexible schedules where possible.
Q4: What metrics will my performance be measured against?
A4: Key metrics include DSO reduction, collection rates, dispute resolution time, AR aging, and customer satisfaction scores.
Q5: What ERP systems does Amazon use?
A5: Primarily proprietary finance platforms, AWS billing systems, and third‑party tools for collections and ERP integration.
Q6: Are remote candidates eligible?
A6: This role is based in our Pune office, but hybrid/remote flexibility is available per local policies and team needs.
Q7: How does Amazon support continuous learning?
A7: Through AWS courses, internal training portals, mentorship programs, and access to industry conferences.
📄 How to Apply
- Prepare your resume highlighting AR expertise, Excel proficiency, and customer‑facing achievements.
- Click “Apply” on this job posting or visit amazon.jobs.
- Complete the online assessment focusing on accounting fundamentals and Excel skills.
- Participate in virtual interviews with hiring managers and team leads.
- Receive a fast‑track offer and join Amazon’s culture of innovation.
🤝 Equal Employment Opportunity
Amazon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity, or any other protected status.
🔔 Deadline & Contact
- Application Deadline: Rolling until filled
- Contact Email: pune-finops-recruitment@amazon.com
- Phone: +91-20-XXXX-XXXX
Are you ready to join Amazon as a Finops Analyst – Accounts Receivables?
Click Apply now and help us build the most customer‑centric finance operations in the world!
