🌟 Genpact is Hiring: Broker TechSupport Expert | Noida 🌟
📝 Description:
Join Genpact’s dynamic team in Noida as a Broker TechSupport expert. Use your US P&C insurance experience to resolve inquiries, guide teams, and collaborate with global clients. Apply now and shape the future with Genpact.
🏢 About Genpact
Genpact (NYSE: G) is a global professional services firm that transforms business operations through digital innovation, AI, and intelligent operations. With a strong presence in over 30 countries and a legacy of excellence, Genpact serves clients across multiple industries, delivering results that matter.
Our teams are built on curiosity, courage, and innovation. Through the AI Gigafactory and advanced analytics, we redefine the future of enterprise solutions. We believe in creating opportunities that allow professionals to learn, lead, and grow.
🌐 Website: genpact.com
📍 Headquarters: New York, USA
👥 Employees: 100,000+ globally
📌 Job Location:
Noida, India
Onsite | Full-Time | Permanent
💼 Role: Broker TechSupport (Domain Trainee – Insurance Claims)
🧩 Role Overview
As a Broker TechSupport expert at Genpact, you will be the go-to person for resolving client queries, managing the insurance claims lifecycle, and delivering high-quality service to clients in the US Property & Casualty (P&C) insurance domain. You will liaise with brokers, underwriters, and internal teams to support technical processes, train staff, and maintain compliance.
This is an ideal opportunity for professionals who have 2 to 7 years of experience in P&C insurance operations and are passionate about providing value in a fast-paced, tech-driven environment.
🔧 Key Responsibilities
- Provide expert consultation on commercial insurance products, risk strategies, and regulatory compliance.
- Act as a bridge between clients and team members ensuring accurate updates and timely responses to inquiries.
- Conduct knowledge sessions and periodic training to strengthen internal team capabilities.
- Ensure all process documentation is current, and updates are well-communicated across teams.
- Manage daily client interactions, inquiries, and issue resolution within SLAs.
- Work with brokers, underwriters, and account executives to obtain data and resolve queries.
- Implement quality control procedures to reduce errors and improve processing timelines.
- Lead and conduct monthly knowledge assessments and training needs identification (TNI).
- Ensure clean, complete, and compliant policy documentation.
- Handle high workloads efficiently while maintaining accuracy and professionalism.
🎓 Minimum Qualifications
- Graduate in any stream from a recognized university
- 2–7 years of relevant experience in the US P&C insurance lifecycle (pre-placement to post-placement activities)
- Excellent command of English – both verbal and written (email writing is key)
- Ability to multi-task, work under deadlines, and manage multiple prioritie
🌟 Preferred Qualifications
- Insurance certification (e.g., AINS, CPCU, or equivalent) is an advantage
- Awareness of US P&C regulations and insurance procedures
- Strong knowledge in:
- Policy issuance and administration
- Endorsement processing
- Licensing, quoting, surplus lines
- Agency admin and inspections
- Advanced MS Office proficiency – Excel, PowerPoint, Word, OneNote
- Strong team player, with leadership qualities and ability to work independently
- Experience in working with Brokers and Underwriters in US markets
- Client-focused with relationship-building skills
🕒 Shift Requirements
Candidate should be open to work in any shift as per business needs.
🌈 Why Join Genpact?
- Work in a global organization with industry-leading digital transformation projects
- Career growth with continuous learning and upskilling
- Thrive in a culture of diversity, equity, and inclusion
- Be part of the AI Gigafactory and lead the way in enterprise innovation
- Competitive compensation with a focus on work-life balance
“Let’s build tomorrow together. Join the tech shapers and growth makers.”
🏅 Awards & Recognition
- Forbes – World’s Best Employers
- Great Place To Work Certified
- Recognized for Diversity, Equity & Inclusion initiatives globally
- Top performer in AI-driven transformation services
🚀 Career Path in This Role
Start as a Domain Trainee → Move to Process Developer → Grow into Team Lead / SME → Explore Leadership roles in Insurance Ops or Tech Enablement
🧑💻 Similar Roles You Might Like at Genpact
- Claims Management Analyst – P&C Insurance
- Underwriting Support Specialist
- Insurance Policy Admin Executive
- Risk Analyst – US Insurance Market
📣 Call to Action
👉 Ready to Shape the Future with Genpact?
Apply now to be a part of the innovation wave in Insurance Operations!
🔗 Apply on Genpact Careers
📧 Or share your resume at: [careers@genpact.com]
📎 Important Notes
- Company is an Equal Opportunity Employer
- No application fees are required – Genpact does not charge for job applications
- Stay alert to job scams (e.g., requests to buy kits or training)
🧭 Company Details Recap
Company: Genpact
Industry: IT Services & Consulting
Department: BFSI, Investments & Trading
Role Category: General Insurance
Type: Full-Time, Permanent
Location: Noida
