🌟 Join PwC as a Strategy& Manager – Digital Value Transformation Contact Center (2025)
Are you a dynamic leader ready to help organizations redefine their digital capabilities and revolutionize customer experience through technology? PwC is hiring a Strategy& Manager – Digital Value Transformation Contact Center — a role that blends strategic innovation, technological excellence, and people-first leadership.
As part of PwC’s Strategy& team, you will not only shape the future of global enterprises but also leave a profound impact on the way contact centers function in the digital age.
🔍 About PwC and Strategy&
PwC (PricewaterhouseCoopers) is one of the world’s leading professional services firms. Its Strategy& division specializes in forward-thinking business strategies, helping global clients drive transformation with cutting-edge digital, organizational, and operational solutions.
Strategy& focuses on:
- Corporate & Business Strategy
- Operations & Customer Strategy
- Technology Enablement
- People & Organizational Development
💼 Position Snapshot
| Job Title | Strategy& Manager – Digital Value Transformation Contact Center |
| Company | PwC (Strategy& Division) |
| Employment Type | Full-Time |
| Job Category | Strategy Consulting |
| Job Location | Multiple Locations, USA |
| Start Year | 2025 |
| Travel Required | Up to 80% |
| Job ID | 597354WD |
| Experience Level | Manager (5+ years) |
🧠 Role Overview: What You’ll Do
As a Strategy& Manager, you will lead consulting engagements focused on digital value creation, particularly in contact center environments. Your mission: harness modern technologies like AI, ML, and analytics to elevate customer experience and streamline operations.
Key Responsibilities:
- Lead strategic transformation projects from planning to execution
- Collaborate across industries to implement next-gen customer support models
- Partner with client executives to design value-driving digital journeys
- Build and scale contact center technologies to meet business needs
- Mentor and develop junior team members and foster a culture of innovation
🛠️ Required Skills and Qualifications
🎓 Education:
- Minimum: Bachelor’s Degree
- Preferred: Master’s Degree (MBA, MTech, or relevant)
📊 Experience:
- At least 5 years of hands-on experience in technology strategy, contact center transformation, or consulting
💡 Technical and Strategic Expertise:
- Deep understanding of AI/ML, data & analytics, RPA in a contact center context
- Strong background in customer journey mapping and digital process design
- Demonstrated success in leading cross-functional teams and client-facing engagements
- Ability to simplify complex issues and deliver clear, actionable insights
🤝 The PwC Professional Framework
PwC’s global leadership framework emphasizes:
- Trusted Leadership – Building relationships and trust
- Distinctive Outcomes – Delivering results with measurable impact
As a manager, you are expected to:
- Think creatively and analytically
- Inspire team ownership and accountability
- Guide junior consultants with coaching and mentorship
- Tackle tough problems and offer innovative solutions
🧑🤝🧑 Why Join PwC?
💡 Culture & Values:
At PwC, values are at the core of everything:
- We act with integrity
- We make a difference
- We care deeply
- We work together
- We reimagine the possible
🎁 Benefits & Perks
Working at PwC means more than just a paycheck. Here’s what you get:
🏥 Healthcare:
- Comprehensive medical, dental, and vision coverage
- Access to health savings accounts
👶 Parental Support:
- 12 weeks paid parental leave
- Optional flexible return-to-work plan (60% hours at 100% pay)
🧘 Wellbeing Programs:
- Be Well, Work Well initiative for physical, mental & emotional wellness
- Access to resources for stress management and resilience
🎓 Learning & Growth:
- Infinite Learning framework — continuous, tech-enabled upskilling
- Personalized development paths and global career mobility
💰 Retirement & PTO:
- 401(k) plans with employer contribution
- Up to 1 month paid vacation based on tenure
- 13+ firm holidays and extended leave during July 4th and year-end
📍 Available Locations
This opportunity is open in the following cities:
- 🏙️ New York, NY
- 📍 Chicago, IL
- 📍 Los Angeles, CA
- 📍 Dallas, TX
- 📍 San Francisco, CA
- 📍 Seattle, WA
- 📍 Boston, MA
- 📍 Atlanta, GA
- 📍 Houston, TX
- 📍 Philadelphia, PA
- 📍 Cincinnati, OH
- 📍 Denver, CO
- 📍 St. Louis, MO
💬 Diversity, Equity & Inclusion
PwC is an equal opportunity employer. Applicants will not be discriminated against on the basis of:
- Race, ethnicity, gender, sexual orientation, disability, age, or veteran status
- Arrest or conviction records (as per Fair Chance laws in CA and other regions)
👉 Learn more: Equal Opportunity Policy
📢 Application Process & Deadline
🗓 Applications accepted until the position is filled. Apply early to ensure consideration.
🚫 Important: PwC does not sponsor H-1B through the lottery process, except under specific conditions. Learn more here.
💵 Salary Information
💲 Range: $100,000 – $232,000 (plus discretionary bonus)
💡 Salary depends on experience, qualifications, and location
📈 Includes access to benefits like healthcare, PTO, retirement, and learning tools
📲 How to Apply
🚀 Ready to make an impact?
👉 Apply Now at PwC Careers
💼 Job ID: 597354WD
📌 Role: Strategy& Manager – Digital Value Transformation Contact Center
