Exciting: Accenture Order to Cash Operations Associate | 1–3 Years Experience

Order To Cash Operations Associate

Location: Bengaluru, India
Company: Accenture
Experience: 1-3 years
Salary: Competitive

About Accenture

Accenture is a global leader in professional services, specializing in digital, cloud, and security solutions. With a workforce of over 514,000 professionals, Accenture provides unmatched expertise across industries, offering Strategy and Consulting, Interactive, Technology, and Operations services. We are committed to helping clients achieve sustainable growth, drive transformation, and tackle the challenges of an increasingly digital world.

Our innovation-driven approach combines the power of technology with human ingenuity to create value and shared success. With a presence in over 120 countries, Accenture serves a wide range of clients, from startups to the world’s largest enterprises, bringing cutting-edge solutions to their most complex business needs.

Why Choose Accenture?

Accenture is a company built on trust and collaboration. We believe that by embracing diverse perspectives and ideas, we can create better solutions for our clients and people. Our inclusive culture empowers you to bring your best self to work, take ownership of your career, and contribute to the success of the organization.

By joining Accenture, you will have the opportunity to work with a dynamic team of professionals, continuously develop your skills, and contribute to projects that impact global industries. Whether you are just starting your career or looking to grow, Accenture provides you with the tools, resources, and opportunities to succeed.

Role Overview: Order to Cash Operations Associate

The Order to Cash Operations Associate role at Accenture in Bengaluru is designed for individuals who have 1-3 years of experience in Order to Cash (OTC) operations, collections, and financial transaction management. In this role, you will be part of Accenture’s Finance Operations vertical, which is responsible for ensuring efficient cash flow management, accurate reconciliation of financial transactions, and providing excellent customer service in the collections process.

As part of your duties, you will handle a variety of tasks, including collections management, cash application processing, reconciliation of transactions, and ensuring compliance with internal controls and regulatory standards. This position requires an individual who is detail-oriented, highly organized, and able to work collaboratively within a team while ensuring the timely and accurate completion of assigned tasks.

Key Responsibilities of the Role

The Order to Cash Operations Associate plays a crucial role in managing financial transactions, particularly focusing on collections, cash applications, and the reconciliation of accounts. Below are the primary responsibilities for this position:

1. Collection Management:

   • Process collections in line with established policies and procedures. This includes communicating with customers to resolve outstanding balances and ensuring that all outstanding invoices are cleared in a timely manner.
   • Monitor customer accounts and provide timely updates on the status of payments, following up as necessary to expedite payment processing.
   • Ensure proper documentation of all communication related to collections activities and maintain a record of all correspondence for future reference.
   • Act as a liaison between customers and internal teams to resolve any disputes or issues related to payments, ensuring that customer satisfaction is maintained at all times.
   • Update and maintain a real-time dashboard that tracks collection progress, outstanding balances, and key performance indicators (KPIs) for collections.

2. Cash Application Processing:

   • Ensure that all incoming payments are accurately applied to customer accounts. This includes resolving any discrepancies between payment amounts and invoice details.
   • Coordinate with customers and internal teams to ensure that payments are applied to the correct accounts in a timely manner, reducing the risk of unapplied or misapplied cash.
   • Work with the Cash Application Processing team to solve queries related to cash applications, apply unapplied cash, and reconcile suspense accounts.
   • Collaborate with other departments, such as sales and billing, to resolve any issues related to billing discrepancies or payment delays.
   • Regularly review and update cash application processes to ensure accuracy and efficiency.

3. Reconciliation and Reporting:

   • Reconcile all financial transactions related to collections and cash applications, ensuring that any discrepancies are identified and resolved promptly.
   • Prepare and analyze reports related to aged debt, bad debt provisioning, and the overall status of collections and payments.
   • Collaborate with the finance team to prepare monthly, quarterly, and annual reports on collections performance, providing insights and recommendations for process improvements.
   • Assist in the preparation of financial statements by providing accurate and timely data related to collections and cash flow.
   • Monitor and report on key metrics related to collections performance, ensuring that all processes meet internal performance targets and compliance standards.

4. Internal Controls and Compliance:

   • Ensure strict adherence to internal controls, company policies, and regulatory standards. This includes complying with Accenture’s Order to Cash guidelines and maintaining high standards of data integrity.
   • Assist in the identification and resolution of any potential internal control weaknesses or compliance issues.
   • Collaborate with internal auditors and other teams to ensure that financial reporting and collection processes comply with relevant financial regulations, including Sarbanes-Oxley (SOX) compliance.
   • Maintain an up-to-date knowledge of industry regulations and best practices related to collections, cash applications, and financial reconciliation.

5. Customer Communication and Dispute Resolution:

   • Ensure that all customer inquiries related to collections are handled in a timely and professional manner. This may involve answering queries regarding invoices, payment terms, and account balances.
   • Assist in the resolution of disputes related to billing or payment discrepancies by coordinating with relevant internal departments and external customers.
   • Follow up with customers regarding missing remittances and ensure that payment issues are resolved efficiently.
   • Prepare refund packages and ensure that refunds are processed accurately and promptly, adhering to customer service protocols and ensuring customer satisfaction.

6. Collaboration with Cross-Functional Teams:

   • Work closely with other teams, such as Sales, Billing, and Accounts Receivable, to ensure seamless operations across the Order to Cash process.
   • Provide feedback and recommendations to improve processes related to collections, cash applications, and financial reconciliation.
   • Collaborate with other departments to identify areas for improvement and implement strategies to optimize cash flow management and overall operational efficiency.

7. Continuous Improvement and Process Optimization:

   • Identify opportunities for process improvements and contribute to the development of more efficient workflows within the Order to Cash cycle.
   • Recommend and implement changes to improve the speed, accuracy, and efficiency of collections and cash application processes.
   • Stay up-to-date with the latest trends and best practices in Order to Cash and financial operations to ensure continuous process optimization.

Skills and Qualifications

To excel in this role, we are looking for candidates with the following qualifications and skills:

• Educational Background: BBA, BCom, or MCom.
• Professional Experience: 1 to 3 years of experience in Order to Cash operations, including collections and cash applications.
• Key Skills:
  • Strong understanding of Order to Cash processes and financial reconciliation.
  • Knowledge of debt collection, cash applications, and financial reporting.
  • Proficiency in Excel and familiarity with ERP systems such as SAP or Oracle.
  • Excellent written and verbal communication skills, with the ability to engage effectively with both customers and internal stakeholders.
  • Problem-solving mindset with strong analytical abilities.
  • Ability to work independently with minimal supervision and take ownership of responsibilities.
  • Detail-oriented with a strong focus on accuracy and compliance.
  • Knowledge of internal controls, financial regulations, and industry best practices.

Why Accenture?

At Accenture, we are committed to providing a rewarding work environment that fosters growth, learning, and professional development. As part of the Order to Cash Operations team, you will have the opportunity to:

• Work with cutting-edge technologies and tools to optimize financial processes.
• Collaborate with diverse, cross-functional teams to solve complex business challenges.
• Contribute to innovative solutions that drive efficiency, enhance customer satisfaction, and support business growth.
• Receive continuous learning and development opportunities to enhance your career.
• Be part of a global organization that embraces diversity and inclusion, offering a supportive environment for all employees.

Additional Benefits:

• Competitive salary and benefits package.
• Flexible work hours and a hybrid work environment.
• Employee wellness programs to promote work-life balance.
• Career development and growth opportunities.
• Diverse and inclusive culture that values your unique perspective.

How to Apply

If you meet the qualifications and are ready to take the next step in your career with Accenture, we encourage you to apply today!

To apply for the Order to Cash Operations Associate role, please visit the Accenture Careers Page here.