Teleperformance is Hiring: Technical Support Executive (Desktop Support) – Gurugram, India
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Introduction to Teleperformance
Teleperformance is a globally renowned digital business services company that provides advanced, digitally powered customer experiences. Operating in more than 80 countries with over 420,000 employees, Teleperformance connects the most respected brands with their customers through exceptional support services. With a presence in India for decades, Teleperformance India is recognized for its excellence in BPO, KPO, and customer support services across a diverse range of industries.
At Teleperformance, we believe in empowering individuals, enhancing experiences, and helping global organizations optimize their customer interactions through superior technical support, business process solutions, and digital transformation.
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Job Overview
Position Title: Technical Support Executive (Desktop Support)
Job Location: Gurugram, Haryana, India
Employment Type: Full-Time, Permanent
Work Mode: On-Site (with fixed weekend offs)
Department: IT & Information Security
Experience Required: Minimum 1.5 months in Desktop Support
Openings: 5
Teleperformance India is actively seeking talented and enthusiastic individuals to join our expanding IT support team. If you’re passionate about solving technical problems and enjoy providing exceptional customer service, this role is ideal for you.
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Key Responsibilities
As a Technical Support Executive, you will be responsible for:
- Providing desktop-level technical support via phone, chat, and email to internal and external users.
- Troubleshooting hardware, software, and basic network-related issues.
- Guiding users through installations, configurations, and updates for desktops, printers, and related peripherals.
- Logging detailed descriptions of technical problems and the solutions applied.
- Escalating unresolved or complex issues to higher-level IT teams.
- Maintaining issue resolution timelines and customer satisfaction metrics.
- Assisting with system upgrades and ensuring compliance with IT policies.
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Candidate Requirements
To qualify for the position, candidates must meet the following minimum requirements:
- Educational Qualification: Graduate in any discipline (Bachelor’s degree).
- Experience: At least 1.5 months of hands-on experience in desktop support or a related IT support role.
- Availability: Must be able to work full-time with fixed weekends off.
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Desired Skills and Expertise
- Technical Proficiency:
- Good understanding of Windows Operating Systems (Windows 10, Windows 11).
- Familiarity with hardware components and troubleshooting procedures.
- Basic knowledge of networking concepts such as LAN, WAN, DNS, DHCP, and IP configuration.
- Ability to manage and maintain system peripherals such as printers, scanners, etc.
- Soft Skills:
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication.
- Ability to handle pressure and multi-task in a fast-paced environment.
- Organized, detail-oriented, and efficient in record-keeping.
- Customer-focused mindset with a drive to deliver exceptional service.
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Benefits of Working at Teleperformance
At Teleperformance, employee well-being and growth are top priorities. The perks of this role include:
- Fixed Weekend Off: Saturday and Sunday off for a healthy work-life balance.
- Skill Development: On-the-job training and skill enhancement programs.
- Career Growth: Opportunities for internal promotion and career advancement.
- Inclusive Work Culture: Supportive, inclusive, and dynamic team environment.
- Competitive Compensation: Salary ranging between 2 LPA – 4.5 LPA based on experience.
- Health and Wellness Benefits: Access to Teleperformance wellness programs.
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Work Culture and Growth Opportunities
Teleperformance fosters a culture of transparency, respect, and collaboration. We prioritize innovation and embrace diversity at all levels. Through structured training programs, leadership mentoring, and global exposure, employees are continuously encouraged to upskill and grow within the organization.
Our strong emphasis on employee engagement, work-life balance, and performance recognition makes Teleperformance one of the top places to work in the BPM industry.
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Application and Selection Process
Interested candidates should follow the below process:
- Submit Your Resume: Share your updated resume and cover letter highlighting your experience in desktop support.
- Initial Screening: Teleperformance’s talent acquisition team will conduct a telephonic interview.
- Technical Round: Candidates will be assessed on their technical knowledge, problem-solving ability, and communication skills.
- HR Interview: Final interview to discuss salary, job role, and company policies.
- Offer Letter: Selected candidates will receive a formal offer.
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Why Join Teleperformance?
- Global Brand: Work with a trusted, globally recognized BPO leader.
- Learning Culture: Access continuous learning resources and mentorship.
- Inclusive Policies: Equal opportunity employer with zero tolerance for discrimination.
- Recognition: Frequent rewards and recognition for top performers.
- Technology-Driven Environment: Exposure to the latest tools and systems in IT support.
Whether you are beginning your career in tech support or looking to make a switch into a more supportive, growth-focused environment, Teleperformance is the right choice.
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Call to Action
Don’t miss out on this incredible opportunity!
If you’re a driven, tech-savvy graduate ready to solve real-world IT problems, apply now and become a part of one of the world’s most respected BPO organizations.
✅ Click “Apply Now” to upload your resume
📩 Or email your CV to HR Contact
Start your journey with Teleperformance today and shape a career in IT support that’s impactful and rewarding!
Frequently Asked Questions (FAQs)
Q1: Is this job open for freshers?
A1: Yes, candidates with at least 1.5 months of experience in desktop support are welcome to apply.
Q2: What is the work schedule?
A2: The position offers fixed weekends off (Saturday and Sunday).
Q3: Is training provided?
A3: Yes, Teleperformance offers comprehensive training for all new hires.
Q4: What are the opportunities for growth?
A4: Teleperformance offers internal promotions, training programs, and career mapping opportunities.
Q5: Is this a work-from-home job?
A5: No, this role is based on-site in Gurugram.
Apply Today and Take Your IT Career to the Next Level with Teleperformance!
