Strategic Operations Associate, Mobility Operations – Uber
Location: New York, NY | San Francisco, CA | Chicago, IL | Washington, DC
Company: Uber
Job Type: Full-Time | Permanent | Operations Department
Salary Range:
- Chicago, IL: $95,500 – $106,250 per year
- New York, NY | San Francisco, CA | Washington, DC: $106,000 – $118,000 per year
About Uber
Uber is one of the most recognized names in the global mobility industry, offering seamless ride-hailing, delivery, and transportation services. At Uber, we are committed to innovation, creating a marketplace that connects millions of riders and drivers worldwide. Our team thrives on solving complex challenges, leveraging data, and driving impactful strategies that enhance customer experiences.
If you have a passion for operations, data-driven decision-making, and improving user experiences, this role is for you!
About the Role
Uber is seeking a Strategic Operations Associate to join our US & Canada Mobility Operations team. This role is ideal for individuals who enjoy strategic planning, working cross-functionally, and managing large-scale operational projects.
As a Strategic Operations Associate, you will analyze vast amounts of data to optimize Uber’s marketplace, balance demand and supply, improve rider and driver experiences, deploy incentives, and enhance operational efficiency. This is a highly dynamic and impactful role where you’ll influence business decisions at scale.
Key Responsibilities
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Strategic Ownership
- Develop, lead, and implement strategies that drive Uber’s business priorities.
- Drive initiatives to improve the Uber mobility marketplace and user experience.
- Identify and capitalize on new opportunities to enhance operational efficiency.
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Business Influence & Problem-Solving
- Monitor, analyze, and interpret operational and financial metrics.
- Identify market trends and customer behavior insights to drive decision-making.
- Assess risks and develop actionable strategies to address them.
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Process Optimization
- Streamline and automate core operational processes to improve efficiency.
- Optimize the execution of promotions, driver incentives, and rider offers.
- Develop frameworks to measure performance and continuously improve outcomes.
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Product Improvement & Data Analytics
- Collaborate with Product teams to implement new features and process improvements.
- Leverage data to assess product performance and recommend enhancements.
- Use SQL, Python, and statistical tools to analyze Uber’s marketplace dynamics.
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Stakeholder Management
- Work cross-functionally with teams in operations, marketing, policy, legal, and customer support.
- Collaborate with internal stakeholders to ensure seamless project execution.
- Present insights and recommendations to senior leadership teams.
Required Qualifications
- Bachelor’s degree in Business, Analytics, Engineering, or a related field.
- 1+ years of experience in investment banking, consulting, business intelligence, or strategy roles.
- Strong proficiency in Microsoft Excel (data visualization, modeling, etc.).
- Experience in fast-paced, data-driven environments with a strong analytical approach.
Preferred Qualifications
- Experience with SQL, Python, R, Stata, or similar statistical tools.
- Background in high-growth operations or startup environments.
- Excellent problem-solving skills with a data-driven mindset.
- Ability to influence senior leaders and cross-functional teams.
- Strong communication skills with the ability to present complex data insights.
- Ability to manage multiple projects and execute in fast-paced environments.
Why Join Uber?
- Impactful Work: Play a key role in shaping the future of mobility and transportation.
- Growth Opportunities: Work with top industry professionals and gain hands-on experience.
- Innovative Culture: Be part of a company that thrives on solving global challenges with cutting-edge technology.
- Competitive Compensation: Salary + bonus program + equity awards + comprehensive benefits.
- Collaborative Environment: Work alongside diverse and talented teams in a supportive setting.
Uber’s Commitment to Diversity & Inclusion
Uber is proud to be an Equal Opportunity/Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. Uber provides equal consideration for employment regardless of gender, race, ethnicity, disability, veteran status, or any other protected characteristic.
We also comply with all applicable laws regarding hiring individuals with criminal histories.
Workplace Policy
Uber values in-office collaboration. Unless formally approved for full remote work, employees are expected to spend at least 50% of their work time in the assigned office. Certain roles, such as those based at Green-Light Hubs, require 100% in-office presence.
For more details, speak with your recruiter about specific in-office expectations for this role.
