Nestlé is Hiring: Service Specialist – 3P (Team Lease)
Job Title: Service Specialist – 3P (Team Lease)
Company: Nestlé India Ltd.
Location: Kolkata, India (Hybrid)
Department: Supply Chain / Logistics
Employment Type: Full-Time (3rd Party Role – TeamLease)
Experience Required: 1 – 6 Years
About Nestlé
Nestlé is one of the world’s largest and most trusted food and beverage companies, delivering nutrition, health, and wellness products to millions of consumers worldwide. With a legacy of over 150 years, we strive to enhance the quality of life and contribute to a healthier future. Nestlé India is a key player in the FMCG sector, offering an inclusive, dynamic, and growth-driven work environment. We are currently looking for a Service Specialist to join our Supply Chain and Logistics team in Kolkata.
Role Overview
The Service Specialist plays a crucial role in our Supply Chain and Logistics team by ensuring smooth transportation operations and timely deliveries while minimizing risk factors associated with delays and inefficiencies. This role involves tracking outbound shipments, coordinating with carriers, resolving logistical issues, and ensuring that Nestlé’s supply chain functions seamlessly.
If you have a strong background in logistics, inventory management, transport operations, and supply chain analytics, this opportunity is for you!
Key Responsibilities
-
On-Time Pickup Management
- Ensure timely placement of outbound deliveries according to the cut-off time agreed with the Center of Competence (CoC).
- Act as the Single Point of Contact (SPOC) for external carriers to streamline logistics operations.
- Liaise with carriers on load acceptance, scheduling, and vehicle placement.
- Monitor and assist in dock scheduling to optimize warehouse utilization.
- Ensure that first-time vehicle placement meets standard norms in terms of dimension, quality, and safety compliance.
-
In-Transit Tracking and Issue Resolution
- Continuously track shipments using Operational Visibility Tool (OVT) and In-Transit Visibility Tool (IVT).
- Identify and resolve issues with delayed shipments by coordinating with drivers, carriers, and warehouse teams.
- Ensure accurate real-time tracking data is maintained to provide transparency on shipment progress.
- Update Estimated Time of Arrival (ETA) for delayed shipments and re-schedule appointments if required.
-
Financial Approvals and Billing Support
- Validate shipment completion by ensuring Proof of Delivery (PoD) is acknowledged.
- Coordinate with carriers for Freight Settlement Data (FSD) acceptance and resolve payment-related issues.
- Ensure timely and accurate bill submission by carriers for seamless payment processing.
-
Continuous Improvement and Compliance
- Participate in Nestlé Continuous Excellence (NCE) operational review meetings.
- Contribute to ongoing logistics process improvement initiatives to enhance efficiency and reduce costs.
- Provide a 360-degree visibility report on open outbound deliveries to internal teams.
-
Customer Satisfaction and Service Adherence
- Maintain Nestlé’s high standards of customer service and delivery compliance.
- Ensure all logistics operations align with service level adherence policies.
- Work closely with the warehouse team, transport partners, and internal stakeholders to maintain efficiency and reduce disruptions.
Key Skills & Qualifications
Must-Have Skills:
✔ Strong knowledge of Supply Chain Operations & Logistics
✔ Experience in Transport Management Systems (TMS) and SAP
✔ Hands-on experience in inventory management and vehicle tracking
✔ Proficiency in Microsoft Excel, PowerPoint, and Outlook
✔ Strong communication skills, particularly in Bengali and English
✔ Problem-solving mindset with the ability to analyze and resolve logistics bottlenecks
Preferred Qualifications:
🎓 Bachelor’s degree in Business, Supply Chain Management, or a related field
🎓 1-6 years of relevant work experience in logistics, transportation, or inventory management
🎓 Familiarity with fleet management and on-time delivery compliance
🎓 Strong data-driven approach with experience in reporting, dashboards, and KPI tracking
Why Join Nestlé?
✅ Work with a globally renowned brand that values innovation and operational excellence.
✅ Competitive salary and benefits package tailored for industry professionals.
✅ Hybrid work model with an emphasis on flexibility and work-life balance.
✅ Career growth and upskilling opportunities in a dynamic supply chain environment.
✅ A supportive and diverse work culture that promotes collaboration and teamwork.
Application Process
We are looking for enthusiastic professionals who can contribute to our growing logistics operations in Kolkata. If you have the required skills and passion for supply chain management, we encourage you to apply now!
How to Apply?
📩 Submit your resume with the subject line “Application for Service Specialist – Kolkata”. 📞 For any queries, contact us at: careers@nestle.in
Join us and be a part of Nestlé’s mission to enhance quality supply chain operations and deliver excellence!
About Nestlé India
Nestlé India has been a part of the country’s food and beverage industry for over six decades. With popular brands like Maggi, Nescafé, KitKat, and Milkybar, we have been a household name for millions. We are committed to sustainability, innovation, and responsible business practices. Our supply chain and logistics teams are integral to ensuring our products reach consumers efficiently and effectively.
At Nestlé, we foster a culture of learning, growth, and inclusivity. We believe that our employees are our greatest asset, and we are dedicated to providing them with an environment that encourages professional development and personal well-being.
🚀 Take the next step in your career with Nestlé India and make an impact in the world of supply chain management!
