Customer Care Executive | Chat Process – Teleperformance (TP)
Company: Teleperformance (TP)
Experience Required: 0 – 3 years
Salary Range: INR 2 – 3.25 Lacs Per Annum
Job Location: Gurugram, Haryana
Job Type: Full-time, Permanent
Number of Openings: 100
About Teleperformance (TP)
Teleperformance is a global leader in outsourcing and digital integrated business services. With operations in over 170 countries, Teleperformance provides exceptional customer service solutions across diverse industries, including BPO, IT, and customer support services. The company is known for its commitment to employee satisfaction, cutting-edge technology, and a strong focus on digital transformation.
As part of its expanding workforce, Teleperformance India is hiring Customer Care Executives for its Chat Process in Gurugram. If you have excellent communication skills, a customer-centric approach, and the ability to handle inquiries effectively, this role is for you!
Job Overview
Are you looking for a promising career in customer support? Teleperformance is hiring freshers and experienced candidates for the position of Customer Care Executive (Chat Process). This role involves interacting with customers via chat, resolving their inquiries, and ensuring high levels of customer satisfaction. Candidates should have strong communication skills and be comfortable working in rotational shifts.
Key Highlights:
✅ Competitive Salary – Up to INR 29,000 CTC per month + Incentives
✅ Both Freshers & Experienced Candidates Can Apply
✅ Rotational 24/7 Shifts (5 days working, 2 rotational week-offs)
✅ Both Side Cab Facility Available
✅ Fast-Paced Career Growth Opportunities
Roles & Responsibilities
As a Customer Care Executive (Chat Process), you will be responsible for:
- Handling customer inquiries efficiently via chat-based interactions.
- Providing prompt and accurate responses to customer queries.
- Resolving customer concerns effectively and professionally.
- Managing multiple chat conversations simultaneously.
- Upselling and cross-selling company services when necessary.
- Collaborating with internal teams to ensure smooth problem resolution.
- Maintaining customer satisfaction levels through professional interactions.
- Documenting customer feedback and improving service processes.
- Meeting performance targets such as response time, resolution rates, and quality assurance.
Eligibility Criteria
To be eligible for this position, candidates must meet the following requirements:
Education Requirements:
- Graduates & Undergraduates both can apply
- No specific degree required
Experience Requirements:
- Freshers are welcome to apply
- Minimum 6 months of experience in a customer service role (preferred but not mandatory)
- Experience in chat-based customer support, BPO, or international chat process will be an advantage
Key Skills Required:
- Excellent English communication skills (written and verbal)
- Ability to handle multiple chat conversations simultaneously
- Strong problem-solving and decision-making skills
- Attention to detail and accuracy in responses
- Customer-centric approach with empathy and patience
- Basic computer proficiency and typing speed
- Ability to work in fast-paced environments with minimal supervision
Salary & Perks
Teleperformance offers competitive compensation and perks:
- Salary: Up to INR 29,000 CTC per month + Performance-based incentives
- Incentives & Rewards for top performers
- Health Insurance & Benefits
- Paid Leaves and Work-Life Balance
- Cab facility for both sides
- Rotational 24/7 shifts (5 days working, 2 rotational week-offs)
- Training & Career Development Programs
- Fast-track promotions & career growth opportunities
Interview Process
The interview process consists of three simple rounds:
- HR Screening Round – Basic details verification and initial assessment
- Operations Round – Evaluation of communication skills, problem-solving abilities, and chat-based interactions
- Assessments – Typing speed test and written communication evaluation
Why Join Teleperformance?
Teleperformance is a Great Place to Work-Certified organization that offers a diverse and inclusive work environment. By joining TP, you become part of a global workforce that prioritizes employee well-being, professional growth, and innovation.
Benefits of Working at Teleperformance:
🏆 Employee-friendly policies ensuring work-life balance
🚀 Career advancement opportunities and promotions
📚 Training & Skill Development programs
💡 Innovative Work Culture and Employee Engagement Activities
🎯 Opportunity to work with global clients
About the Company
Teleperformance is a global leader in outsourced customer experience management, with over 420,000 employees across 170 countries. TP delivers exceptional customer interactions through innovative digital solutions, ensuring client satisfaction and business success. The company serves top Fortune 500 brands, providing chat, voice, email, and social media support services.
📍 Company Address:
398, Udyog Vihar, Phase-3, Gurugram, Haryana, India
🌐 Company Website: [Teleperformance Official Website]
Apply Now & Kickstart Your Career with Teleperformance! 🎯
If you’re ready to join a dynamic work environment with growth opportunities, apply today! Don’t miss out on this exciting opportunity to work with one of the world’s leading customer service providers. 🚀
