Escalation Executive – Treebo Hotels
Company Overview:
- Treebo Hospitality Ventures is India’s most loved and one of the largest chains in the budget segment of hospitality. With a vast network of 850+ hotels across 120+ cities, Treebo ensures high-quality stays at affordable prices. The company has redefined budget travel by prioritizing quality and hygiene, providing guests with an unmatched experience.
- Treebo Hospitality Ventures expertly merges engineering prowess with deep hospitality expertise. The operational ethos is driven by innovation and excellence, from Treebo Club, an innovative distribution platform and rewarding loyalty program, to Hotel Superhero, a cutting-edge SaaS solution and comprehensive hotel management software.
- With a strong technological foundation and a passion for hospitality, Treebo aims to deliver exceptional experiences across a diverse portfolio. Itsy Hotels, Treebo, Treebo Premium, and Medalio cater to various customer segments, ensuring a balance of quality, comfort, and affordability.
- Treebo is also a Great Places to Work certified organization and takes immense pride in its company culture. Built on a strong foundation of values such as “Exhibit Owner Mindset” and “Have the Humility and Hunger to Learn and Help Learn”, Treebo offers its employees – “Treebs” – unmatched opportunities to learn and grow. If you are looking for a place that values integrity, innovation, and professional excellence, Treebo is the right place for you.
Job Title: Escalation Executive
- Job Location: Remote (Hiring Office in Bengaluru)
- Experience Required: 1 – 5 years
- Salary Range: ₹2 – ₹4 LPA
- Open Positions: 3
- Application Deadline: Ongoing
- About the Role: At Treebo, we are re-thinking customer service and are obsessed with delivering the best possible experience to our guests. As an Escalation Executive, you will be responsible for ensuring that guest concerns and escalations are resolved efficiently, with a customer-first approach. You will be the key link between guests, internal teams, and business partners, ensuring that every concern is handled professionally and promptly.
Key Responsibilities:
- Communication & Issue Resolution:
- Communicate with guests and business partners over phone and email.
- Act as the first point of contact to resolve guest queries and concerns.
- Build rapport and coordinate with multiple internal functions to provide solutions.
- Customer Satisfaction:
- Deliver a delightful experience to guests by handling escalations empathetically and efficiently.
- Identify opportunities to improve guest experience and contribute ideas to refine processes.
- Process Improvement:
- Identify bottlenecks and initiate process changes to increase operational efficiency.
- Work on internal tools to capture data and relay valuable customer feedback.
- Ensure complaint-handling processes are optimized for quick resolutions.
What We Are Looking For:
- Hustler Mindset: Ability to work in a fast-paced environment and take ownership of guest concerns.
- Problem-Solving Skills: Ability to think critically and resolve guest complaints efficiently.
- Excellent Communication: Strong verbal and written communication skills.
- Empathy & Customer-Centric Approach: Passionate about providing the best possible solutions to customers.
- Start-up Enthusiasm: Understanding of what it takes to be part of a young and fast-growing team.
- Tech-Savvy: Familiarity with Google Applications, CRM tools, and customer support platforms.
Required Skills:
✔️ Escalation Management
✔️ Customer Escalation Handling
✔️ Customer Complaint Resolution
✔️ Grievance Management
✔️ Customer Success
✔️ Communication & Coordination
✔️ CRM Tools & Process Improvement
✔️ Data Management & Feedback Reporting
Education Requirements:
- UG: Any Graduate
Why Join Treebo?
🌟 Work in a dynamic, fast-growing, and innovative environment.
🌟 Be part of a culture that values ownership, learning, and continuous growth.
🌟 Work remotely with flexible work arrangements.
🌟 Contribute to redefining hospitality with cutting-edge technology.
🌟 Be a part of a Great Places to Work certified organization that values employee well-being.
Application Process:
- Step 1: Apply online through our portal.
- Step 2: Screening & Initial Interview.
- Step 3: Assessment & Final Interview.
- Step 4: Offer & Onboarding.
🚀 Ready to take your career to the next level? Apply Now! 🚀
