Logistics Customer Service Executive – Teleperformance
Company: Teleperformance (TP)
Experience Required: 1 – 3 years
Salary Range: ₹3-4 LPA
Location: Noida, India
Job Type: Full-Time, Permanent
Open Positions: 10
About Teleperformance (TP)
Teleperformance is a global leader in outsourced omnichannel customer experience management. With a presence in over 170 countries, we specialize in providing high-quality customer service, technical support, and business process outsourcing (BPO) solutions. Our diverse team consists of talented professionals who are passionate about delivering seamless customer experiences.
At Teleperformance India, we take pride in our inclusive work culture, professional growth opportunities, and the ability to work with some of the biggest brands across industries. With a strong presence in Noida, Bangalore, Hyderabad, and other cities, we continue to be a top choice for professionals seeking a dynamic career in customer service.
If you’re looking to work in an international environment, enhance your customer handling skills, and grow in a global company, then this opportunity is for you!
Job Summary – Teleperformance
We are hiring Logistics Customer Service Executives for our international voice process team in Noida. The role involves handling customer queries via phone calls, ensuring smooth logistics operations, and collaborating with internal teams to resolve issues efficiently.
This role is ideal for:
✅ Candidates with 1-3 years of experience in an international voice process (BPO/call center).
✅ Individuals with strong communication skills in English (both verbal & written).
✅ Professionals with a passion for problem-solving, customer engagement, and logistics operations.
✅ Immediate joiners who are open to rotational shifts, including night shifts.
Key Responsibilities – Teleperformance
As a Logistics Customer Service Executive, you will:
✔ Handle customer queries: Respond to calls related to logistics, shipping, and delivery concerns.
✔ Provide real-time assistance: Offer accurate solutions for shipment tracking, delays, returns, and other issues.
✔ Coordinate with internal teams: Work closely with the operations, warehouse, and sales teams to ensure seamless deliveries.
✔ Maintain records: Update customer interactions in CRM tools for tracking and quality assurance.
✔ Meet quality metrics: Ensure high first-call resolution rates, minimize escalations, and maintain service excellence.
✔ Problem-solving: Identify trends in customer complaints and suggest process improvements.
Desired Candidate Profile
To be a perfect fit for this role, you should have:
Technical & Functional Skills
✔ 1-3 years of experience in an international BPO/voice process environment (preferably logistics, customer service, or order management).
✔ Strong knowledge of logistics operations and customer service principles.
✔ Excellent verbal & written English communication skills.
✔ Proficiency in handling US-based customers.
✔ Ability to work with CRM software and MS Office tools.
✔ Experience in handling high-volume calls and troubleshooting logistics-related issues.
Behavioral & Soft Skills
✔ Customer-centric approach – You should be empathetic and patient in handling customer concerns.
✔ Problem-solving mindset – Ability to analyze issues and provide quick, effective resolutions.
✔ Adaptability – Willingness to work in a fast-paced, dynamic environment with rotational shifts.
✔ Attention to detail – Ensure accurate data entry and record-keeping.
✔ Team player – Collaborate effectively with internal teams for smooth operations.
Job Benefits & Perks
At Teleperformance, we value our employees and offer several benefits, including:
✔ Competitive Salary – ₹3-4 LPA based on experience.
✔ Provident Fund (PF) & Employee State Insurance (ESI).
✔ Both-way cab service (for night shift employees).
✔ Health insurance & medical benefits.
✔ 5-day work week with 2 days off (rotational).
✔ Opportunities for career growth within the organization.
✔ International work exposure with top logistics clients.
✔ Comprehensive training programs to enhance skills.
✔ Fun workplace culture with employee engagement activities.
Working Hours & Shift Details
⏰ Shift Timings: Rotational Shifts (24×7) – Including night shifts.
📆 Work Schedule: 5 days working, 2 days off (rotational).
📍 Location: Noida Office – Work from the office.
Selection Process & Interview Rounds
Our selection process is straightforward, ensuring that candidates with the right skills are selected efficiently.
Step 1: Online Application – Submit your application and resume.
Step 2: HR Screening – Initial telephonic discussion about your experience and expectations.
Step 3: English Communication Test – Written & verbal assessment to evaluate language proficiency.
Step 4: Customer Handling Assessment – Mock calls to test problem-solving & call-handling skills.
Step 5: Final HR Interview – Discussion about salary, work schedule, and job expectations.
Step 6: Offer & Onboarding – Successful candidates receive an offer letter and join the training program.
Why Join Teleperformance India?
✔ Global Presence: Work with a company that operates in over 170+ countries.
✔ Growth Opportunities: Be a part of an organization that offers internal promotions & career development.
✔ Diversity & Inclusion: Join a team that welcomes professionals from different backgrounds.
✔ Technology-Driven Workplace: Experience a workplace with the latest tools & CRM solutions.
✔ Employee-Centric Culture: We ensure work-life balance and offer mental well-being programs.
Frequently Asked Questions (FAQs)
- What is the salary for this role?
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- The salary range is ₹3-4 LPA, based on experience and skillset.
- Do I need prior experience in logistics?
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- Not mandatory, but experience in a BPO/voice process or logistics customer service is preferred.
- Will I get training before starting the job?
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- Yes, selected candidates undergo comprehensive training before joining live operations.
- Are freshers eligible to apply?
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- Freshers can apply only if they are graduates.
- Undergraduates must have at least 6 months of BPO/customer service experience.
- What are the working hours?
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- The job requires 9-hour shifts, including breaks, and follows a 5-day workweek with rotational shifts (24×7).
- Is this a work-from-home job?
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- No, this is a work-from-office role in Noida.
- What if I face difficulties with the night shift?
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- Our HR team ensures that employees are comfortable with rotational shifts before finalizing their roles.
📩 Application Process:
✔ Click “Apply” on this job post.
✔ Submit your updated resume.
✔ HR will contact shortlisted candidates for further steps.
🚀 Kickstart your career with Teleperformance! Join us today and be part of a dynamic, global team offering top-notch customer service solutions.
