🌍 Join Thrillophilia as a Customer Support Executive | Jaipur, Rajasthan
✅ Position: Customer Support Executive
✅ Location: Jaipur, Rajasthan, India
✅ Experience: 1+ years preferred (Freshers can apply)
✅ Employment Type: Full-time | On-site
✅ Industry: Travel & Tourism | Online Travel Agency (OTA)
✅ Company Size: 501-1,000 employees
🎯 Early Applicants Preferred!
📌 Apply Now: Thrillophilia Careers
🏢 About Thrillophilia
🌟 Thrillophilia.com is one of the world’s leading online travel agencies (OTA), specializing in unique travel experiences, adventure activities, luxury stays, and cultural tours.
✅ Operating in 55+ countries with 24,000+ experiences
✅ 100M+ travelers use Thrillophilia annually
✅ 2M+ travelers served and growing
✅ 3X growth in 2022, with strong profitability
💡 Thrillophilia is transforming travel tech by offering seamless online booking, exclusive deals, and personalized experiences for the modern traveler.
📌 Explore Careers: Thrillophilia Careers
📌 Job Overview – Customer Support Executive
💡 As a Customer Support Executive at Thrillophilia, you will be the first point of contact for travelers, ensuring they have a hassle-free experience. Your role will involve handling queries, resolving issues, and providing top-tier customer assistance.
🎯 Key Responsibilities
📞 Customer Interaction & Assistance
- Respond to customer inquiries via calls, emails, and chats.
- Provide accurate information on bookings, itineraries, payments, and policies.
- Offer proactive updates on trip confirmations, cancellations, and modifications.
- Maintain accurate records of customer interactions and feedback.
🛠 Problem-Solving & Issue Resolution
- Investigate and resolve customer complaints related to bookings, refunds, and disruptions.
- Conduct root cause analysis to identify and fix recurring issues.
- Provide quick and effective resolutions while ensuring customer satisfaction.
📝 Order & Booking Management
- Assist customers with itinerary modifications, travel preferences, and rebooking.
- Process refunds, cancellations, and policy-based modifications.
📚 Customer Education & Guidance
- Explain travel policies, refund terms, visa requirements, and itinerary details.
- Set the right expectations regarding check-ins, transfers, and activity timings.
- Guide customers on using self-navigation tools and contacting local support.
📊 Feedback & Continuous Improvement
- Collect and analyze customer feedback to improve services.
- Identify common pain points and suggest process enhancements.
- Work closely with operations, sales, and vendor teams to ensure seamless experiences.
🛠 Skills & Qualifications Required
To succeed in this role, you should have:
✅ Excellent communication skills (written & verbal).
✅ Empathy and patience when handling customer concerns.
✅ Active listening skills to fully understand and resolve issues.
✅ Logical and structured problem-solving approach.
✅ Ability to handle a fast-paced work environment.
✅ Previous experience in customer support, travel coordination, or hospitality (preferred but not mandatory).
📌 Preferred Skills
🔹 Communication & Interpersonal Skills – Ability to engage with travelers and solve their concerns effectively.
🔹 Problem-Solving & Logical Thinking – Quickly analyze issues and provide actionable solutions.
🔹 Customer Relationship Management – Ability to build rapport and maintain long-term customer satisfaction.
🔹 Multitasking – Handle multiple customer interactions efficiently.
📌 Why Join Thrillophilia?
✨ Be part of one of the fastest-growing travel-tech companies
✨ Work in a dynamic, innovative, and customer-centric environment
✨ Develop a deep understanding of the travel and tourism industry
✨ Gain hands-on experience with global customers
✨ Opportunities for growth in customer success, operations, and sales
🚀 If you are passionate about travel and love helping people have smooth, stress-free trips, Thrillophilia is the perfect place for you!
🎁 Perks & Benefits at Thrillophilia
✅ Competitive Salary Package
✅ Comprehensive Health Insurance
✅ Workplace Learning & Skill Development
✅ Performance-Based Incentives
✅ Team Outings & Travel Perks
✅ Fast Career Growth & Leadership Opportunities
💡 Join a team that values creativity, customer focus, and innovation!
🌍 Diversity & Inclusion at Thrillophilia
At Thrillophilia, we believe in:
✅ Equal Employment Opportunities – No discrimination based on gender, background, or ethnicity.
✅ Inclusive & Supportive Work Culture – Everyone is valued & empowered.
✅ Skill Development & Career Advancement – Access to training & leadership programs.
📢 Thrillophilia does NOT charge any fees for recruitment. Beware of job scams!
