🚀 Infosys BPM Hiring: Customer Service (Voice – Hindi & English Proficiency) | Ghaziabad
🔹 Position: Senior Process Executive – Customer Service (Voice)
🔹 Location: Ghaziabad, India
🔹 Experience Required: 1-2 years
🔹 Salary: Not Disclosed
🔹 Industry: BPM / BPO
🔹 Employment Type: Full-time | Permanent
🔹 Education: Any Graduate (Minimum 10+2+3 Full-Time Required)
🔹 Shift: Day Shift
🎯 Early Applicants Preferred | 49 Candidates Already Applied!
💡 Excited to work with a global leader in BPM services? Infosys BPM invites talented professionals to join its Customer Service team in Ghaziabad!
🏢 About Company
Infosys BPM is the business process management arm of Infosys Ltd., providing end-to-end transformative BPM services to clients worldwide. By integrating IT and business process solutions, Infosys BPM helps companies:
✅ Improve process efficiencies
✅ Reduce operational costs
✅ Deliver superior customer experiences
✅ Leverage AI, automation, and digital transformation
Infosys BPM serves a wide range of industries including banking, retail, healthcare, telecom, and finance.
📌 Want to know more? Visit Infosys BPM Website
📌 Job Description – Senior Process Executive (Voice Support)
💡 Infosys BPM is looking for Customer Service professionals with voice process experience for its Ghaziabad office. If you have excellent communication skills in Hindi and English, this opportunity is for you!
🎯 Key Responsibilities
✅ Handling Inbound & Outbound Calls
- Attend customer calls and address queries effectively.
- Provide accurate information and resolve customer concerns.
- Maintain voice quality and ensure a polite, professional approach.
✅ Customer Query Resolution
- Adhere to service-level agreements (SLAs) for query resolution.
- Ensure all customer issues are addressed within pre-defined timelines.
- Follow pre-set escalation protocols for unresolved concerns.
✅ Process Adherence & Quality Standards
- Follow pre-defined procedures to meet service targets.
- Ensure customer satisfaction by providing high-quality service.
- Maintain error-free communication and accurate documentation.
✅ Work Environment & Flexibility
- Work from Office (Ghaziabad location).
- Fixed Sunday off + 1 rostered off between Monday-Saturday.
💡 Your role is crucial in ensuring excellent customer experience and resolving queries efficiently.
🛠 Skills & Qualifications Required
To succeed in this role, you should have:
✅ 1-2 years of experience in a voice process/customer service role.
✅ Graduation (10+2+3 Full-Time Required) in any discipline.
✅ Fluency in both Hindi & English (verbal and written).
✅ Good problem-solving & interpersonal skills.
✅ Ability to handle high call volumes & repetitive queries.
✅ Basic computer proficiency and typing skills.
📌 Preferred Skills
🔹 Experience in BPO/Call Center/Voice Process roles.
🔹 Strong listening and empathy skills to handle customer issues.
🔹 Ability to work effectively in a team environment.
🎁 Perks & Benefits
✨ Why You Should Join Us
✅ Competitive Salary & Performance-Based Incentives
✅ Fixed Sunday Off & Flexible Work Schedule
✅ Great Work Culture & Professional Growth
✅ Comprehensive Health & Wellness Benefits
✅ Opportunities for Career Advancement
✅ Exposure to Global Clients & Advanced Customer Service Training
🌱 At Infosys BPM, we invest in our employees’ learning and development to ensure long-term career success.
🌍 Diversity, Equity & Inclusion (DEI)
At Infosys BPM, we believe in:
✅ Equal Opportunities for All – No discrimination based on gender, age, ethnicity, or background.
✅ Diversity & Inclusion – A workplace where everyone feels valued and respected.
✅ Employee Growth & Development – Access to learning programs and career advancement opportunities.
📢 Infosys BPM is an Equal Opportunity Employer and does not charge any fees during the hiring process. Beware of job scams!
🚀 Why Infosys BPM?
💡 Top BPM Employer – Work with a global leader in business process management.
💡 Tech-Driven Work Environment – Exposure to AI, automation, and digital solutions.
💡 Work-Life Balance – Flexible shifts and structured career growth programs.
💡 Supportive Workplace – Inclusive and collaborative work culture.
📢 If you are looking for an exciting career in customer service, Infosys BPM is the right place for you!
