Progressive – Join Forbes’ 2024 Best Employer for Diversity!
Job Title: Claims Adjuster Trainee
Company: Progressive Insurance
Location: Lakeland, FL (Hybrid Remote)
💼 About the Role
Are you ready to kick-start your career in the insurance industry? As a Claims Adjuster Trainee at Progressive Insurance, you will play a vital role in helping customers navigate the claims process after an accident. This position is primarily phone-based, allowing you to develop strong relationships with customers while efficiently managing claims from start to finish.
In this role, you will receive comprehensive training to become proficient in property damage assessment, insurance contracts, and claim resolutions.
🏢 Hybrid Work Environment
- Work in-office two days per week (days determined by leadership)
- Choose to work from home or the office for the remaining three days
- 12-month structured hybrid period, with required office visits as needed
📍 Must reside within 30 miles of Progressive’s Lakeland Claims Office: 1479 Towne Center Dr, Suite 201, Lakeland, FL 33803
📝 Duties & Responsibilities
Upon completion of training, your primary responsibilities will include:
- 🔒 Determining Coverage: Assess whether an incident is covered under the customer’s policy.
- 🛠️ Evaluating Liability: Investigate and determine who is at fault.
- 👤 Interviewing: Engage with customers, claimants, and witnesses to collect relevant details.
- 🚳️ Vehicle Repairs: Collaborate with appraisers and estimators to facilitate vehicle repairs.
- 📢 Negotiations: Work with customers and other insurance carriers to settle claims effectively.
🎓 Qualifications
💪 Must-Have Qualifications
To be considered for this role, you must have one of the following:
- 🎓 Bachelor’s Degree OR
- 🌟 Three years of work experience OR
- 📚 Associate Degree with two years of work experience
🔖 Preferred Qualifications
- Strong verbal and written communication skills
- Ability to multitask and work efficiently in a fast-paced environment
- Customer service experience is a plus
- High attention to detail and problem-solving skills
📅 Work Schedule
- Training Schedule: Monday to Friday | 8:30 AM – 5:30 PM
- Post-Training Work Hours: Monday to Friday | Between 8:00 AM – 6:00 PM (subject to business needs)
💰 Compensation & Benefits
🌟 Salary
- After training, your salary will range from $52,500 – $56,000 per year.
- During training, you will receive an hourly rate based on your annual salary.
- 💎 Annual Bonus: Up to 16% of your eligible earnings based on company performance.
🏡 Benefits Package
We believe in supporting our employees holistically. Our benefits package includes:
👥 Retirement & Financial Well-being
- 401(k) with dollar-for-dollar company match up to 6%
- Stock purchase plan options
🤝 Health & Wellness
- Medical, dental & vision insurance (includes free preventive care)
- Health Savings Account (HSA) & Flexible Spending Account (FSA)
- Wellness & Mental Health Programs
🌟 Paid Time Off (PTO) & Leave Policies
- Generous PTO policy
- Volunteer time off to give back to your community
- Paid parental & family leave
- Military leave & pay
📚 Career Development & Education
- Tuition assistance & career development programs
- Leadership training opportunities
🌍 Culture & Diversity at Progressive
We are committed to creating an inclusive and welcoming workplace where everyone can thrive. Our culture is built on respect, collaboration, and continuous learning.
👨🎓 Employee Resource Groups (ERGs)
We support diverse voices and perspectives through dedicated ERGs focused on:
- Women in Leadership
- LGBTQ+ Inclusion
- Multicultural & Diversity Networks
🚀 Recognitions & Awards
Progressive is proud to be recognized as:
- Top Workplace for Innovation & Work-Life Flexibility (2024 – Energage)
- Forbes 2024 Best Employer for Diversity
💪 Why Choose Progressive?
- Work in a supportive, team-driven environment
- Gain hands-on experience in insurance claims and customer service
- Develop a long-term career path with continuous growth opportunities
- Enjoy an industry-leading benefits package
💼 Equal Opportunity Employer
Progressive is an Equal Opportunity Employer. We consider applicants for all positions regardless of race, color, religion, gender, age, disability, sexual orientation, or any other legally protected characteristic.
👤 How to Apply
Ready to embark on an exciting career journey with Progressive? Apply today!
🏢 Office Location:
1479 Towne Center Dr, Suite 201, Lakeland, FL 33803
For more details, visit Progressive Careers.
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