Join NatWest Group as a Customer Service & Operations Analyst, Webchat
📍 Location: Gurugram, Haryana, India
📅 Walk-in Drive: 28th Feb 2025 (Friday)
🕒 Work Type: Full-time, On-site
🌟 Why Join Us?
At NatWest Group, we believe in creating an environment where employees can thrive while delivering exceptional customer service. As a Customer Service & Operations Analyst – Webchat, you will have the opportunity to interact with customers directly, resolve queries efficiently, and make a lasting impact.
💼 What’s in it for you?
- A chance to work with a globally recognized financial institution.
- Competitive salary and benefits.
- A dynamic and inclusive work culture.
- Career advancement opportunities with extensive training and development programs.
- Hands-on experience in handling international chat and email queries.
If you’re looking to grow in a fast-paced and customer-focused role, this is the opportunity you’ve been waiting for!
📌 About the Role
🚀 Your Key Responsibilities
As a Customer Service & Operations Analyst (Webchat), your role is pivotal in ensuring an excellent customer experience. Your responsibilities will include:
✅ Customer Support Excellence: Provide exceptional support via Webchat, responding to queries, resolving issues, and ensuring high levels of customer satisfaction.
✅ Process Enhancement: Actively contribute to process improvements and workflow efficiencies to enhance customer experiences.
✅ Accuracy & Compliance: Maintain accurate records of customer interactions, ensuring compliance with business policies and regulatory standards.
✅ Problem-Solving: Analyze and investigate customer concerns, providing effective and timely solutions.
✅ Collaboration: Work closely with internal teams to streamline operations and improve service delivery.
✅ Feedback & Reporting: Document common customer concerns, offering insights to enhance customer service strategies.
💡 What You Need to Succeed
To excel in this role, you should have:
🎯 Strong Communication Skills: Exceptional written communication skills are essential for effectively handling chat-based customer interactions.
🎯 Experience in Customer Support: 6 months to 1 year of experience in an International Chat or Email process is required.
🎯 Technical Proficiency: Working knowledge of Microsoft Office (PowerPoint, Excel, Word) to maintain reports and documentation.
🎯 Adaptability: Ability to work in a 24×7 shift environment (rotational shifts may apply).
🎯 Customer-Centric Mindset: A passion for helping customers and delivering top-notch support.
🎯 Problem-Solving Ability: A proactive approach to resolving issues and improving processes.
If you possess these skills and are eager to join a dynamic team, we encourage you to apply!
🎉 Perks & Benefits
🌍 Global Exposure – Be part of an international banking leader.
📈 Career Growth – Access professional development and training programs.
🏥 Health & Wellness – Competitive health benefits to keep you at your best.
💰 Financial Security – Attractive salary package and performance-based incentives.
🎊 Inclusive Work Culture – A diverse and welcoming environment where everyone belongs.
🏡 Work-Life Balance – Flexible shifts and policies to support you.
📅 How to Apply?
🚀 Application Process
📩 Step 1: Submit Your Application
Apply online, and our Talent Acquisition Team will review your application.
📞 Step 2: Shortlisting
Shortlisted candidates will receive an invite via email for our Hiring Event on 28th Feb 2025.
📍 Step 3: Walk-in Interview
Attend the hiring drive at our Gurugram office for an interview.
💼 Step 4: Final Selection
Successful candidates will receive an offer to join the NatWest family!
📢 Why NatWest?
At NatWest Group, we are committed to:
- Customer Success: Helping our customers achieve their financial goals.
- Innovation: Leveraging cutting-edge technology to improve banking services.
- Diversity & Inclusion: Creating an equitable workplace for all.
- Employee Growth: Providing opportunities for continuous learning and development.
- Community Impact: Giving back through CSR initiatives and volunteering.
🚀 Join us and be part of something bigger! Apply now and take your career to the next level.
