✅Application Tech Support Practitioner – Accenture
Company Overview
Accenture is a globally recognized professional services firm with expertise in digital transformation, cloud computing, and security solutions. Operating in more than 120 countries, Accenture provides strategic consulting, interactive technology, and operational services to a diverse client base. With over 514,000 employees worldwide, the company blends technological innovation with human ingenuity to drive business success. Accenture is committed to fostering an inclusive and dynamic work environment that supports employee growth and development.
✅Job Title: Application Tech Support Practitioner
Location: Gurugram, India
Experience Required: 0 – 2 years
Employment Type: Full Time, Permanent
Department: IT & Information Security
Industry Type: IT Services & Consulting
Education Requirement: Bachelor’s Degree (Any Graduate)
✅Job Overview
The role of an Application Tech Support Practitioner at Accenture involves serving as a crucial link between clients and enterprise applications. As a key player in the Service Desk Management team, the practitioner is responsible for ensuring seamless operation and support for various IT applications.
This position demands a high level of technical expertise, problem-solving skills, and communication abilities to diagnose, analyze, and resolve client issues efficiently. If you have a passion for technology, a problem-solving mindset, and an interest in IT service management, this role provides an excellent opportunity to build a rewarding career.
✅Key Responsibilities
-
Service Desk Voice Support
- Serve as the first point of contact for customers requiring IT support via voice-based communication.
- Accurately identify, diagnose, and troubleshoot application-related issues.
- Provide real-time assistance and ensure that issues are resolved in accordance with Service Level Agreements (SLAs).
-
Application Issue Resolution
- Act as the primary liaison between clients and IT support teams.
- Develop a deep understanding of application functionality and underlying technologies.
- Ensure quick and effective problem resolution by coordinating with cross-functional teams.
- Proactively monitor system performance to identify and address potential issues before they impact users.
-
Managing Service Desk Operations
- Maintain a structured and efficient service desk environment.
- Ensure adherence to operational best practices for ticket handling and resolution.
- Collaborate with internal teams to improve workflow efficiency and drive better outcomes.
- Document and update knowledge base articles to streamline troubleshooting processes.
-
Incident and Problem Management
- Follow Incident Management protocols to ensure minimal downtime and maximum system stability.
- Utilize Problem Management techniques to conduct root cause analysis and prevent recurrence of major issues.
- Work closely with IT and DevOps teams to implement long-term fixes for recurring system errors.
-
Client Interaction and Communication
- Utilize exceptional verbal and written communication skills to convey technical solutions in a user-friendly manner.
- Regularly update clients on the status of reported issues and maintain transparency in resolution processes.
- Ensure customer satisfaction by providing timely and effective support.
-
IT Service Management and Process Enhancement
- Utilize ITIL best practices for efficient Incident, Change, and Problem Management.
- Identify opportunities for automation and process improvements.
- Contribute to the enhancement of the company’s IT infrastructure and support models.
-
Collaboration with Cross-Functional Teams
- Work closely with software developers, database administrators, and system architects to improve service reliability.
- Coordinate with external vendors and third-party service providers to ensure seamless integration of IT services.
- Assist in testing and deploying updates to minimize service disruptions.
✅Technical Skills Required
🔑Must-Have Skills
- Service Desk Voice Support – Ability to provide exceptional support over phone calls.
- Service Desk Management – Experience in handling IT service desk operations and ensuring smooth processes.
🔑Good-to-Have Skills
- ITIL Framework – Understanding of ITIL methodologies for effective IT service management.
- Incident Management & Problem Management – Experience in diagnosing and resolving IT issues efficiently.
- Knowledge of IT Ticketing Tools – Familiarity with platforms like ServiceNow, Remedy, or other ITSM tools.
- Analytical Thinking – Ability to identify, troubleshoot, and resolve complex technical problems.
- Multi-tasking – Capability to work on concurrent issues and manage multiple priorities effectively.
- Technical Documentation – Ability to create reports, SOPs, and knowledge base articles.
- Basic Networking and Cloud Concepts – Understanding of network troubleshooting and cloud-based solutions.
✅Qualifications & Experience
- A Bachelor’s Degree in Computer Science, Information Technology, or a related field.
- 0 to 2 years of experience in IT service desk operations, application support, or a related field.
- Exposure to enterprise IT environments and troubleshooting methodologies.
✅Additional Information
- This role requires strong problem-solving skills and customer service orientation.
- Candidates should be open to working in a fast-paced, dynamic environment with multiple priorities.
- Prior experience with remote troubleshooting, desktop support, or IT helpdesk roles is advantageous.
- The position is based in Gurugram and requires working in shifts, including weekends and holidays as necessary.
✅Career Growth & Learning Opportunities
- Gain hands-on experience in IT service management and technical support.
- Work in a globally recognized organization with opportunities to learn from industry experts.
- Access to Accenture’s extensive training programs and certification opportunities.
- Exposure to cutting-edge technologies, cloud computing, and AI-driven service desk management.
- Potential to grow into senior roles in IT support, service delivery management, or IT consulting.
✅Work Environment & Company Culture
At Accenture, we emphasize:
- Innovation & Technology Excellence – Constantly driving improvements in IT service management.
- Diversity & Inclusion – Encouraging a collaborative and inclusive work culture.
- Employee Well-being – Prioritizing mental and physical wellness programs.
- Flexible Work Policies – Enabling hybrid work models for work-life balance.
✅Compensation & Benefits
- Competitive Salary Package – Commensurate with experience and industry standards.
- Health & Life Insurance – Comprehensive medical and wellness coverage.
- Paid Time Off & Leave Policies – Generous vacation and personal leave options.
- Retirement Plans & Financial Benefits – Contributory provident fund and investment plans.
- Learning & Development Programs – Access to advanced IT training and certifications.
✅Why Join Accenture?
- Work for one of the world’s leading IT services firms, recognized for digital transformation and cloud expertise.
- Be part of a high-performing team that is at the forefront of technological innovation.
- Gain exposure to global clients and cutting-edge projects in IT support and service management.
- Benefit from career growth opportunities within a dynamic and inclusive work environment.
✅Application Process
Interested candidates can apply by submitting their updated resume and cover letter on Accenture’s official career portal. Shortlisted applicants will be contacted for further assessments, including:
- Technical Interview – To evaluate problem-solving and technical capabilities.
- HR Interview – To assess cultural fit and career aspirations.
- Final Selection & Offer – Based on performance and job fit.
For more details about Accenture’s career opportunities, visit the official careers page at Accenture Careers.
