American Express – Customer Service Analyst
Location: Gurugram, Haryana, India
Workplace Type: Hybrid
Employment Type: Full-time
Why Join American Express? 🌟
At American Express, we believe in backing our employees as they grow their careers. When you join Team Amex, you become part of a global, diverse, and innovative community. We are committed to providing world-class customer service and maintaining our reputation for trust, security, and excellence.
Join us and let’s lead the way together! 🚀
About American Express 🏢
With a 170-year legacy, American Express has consistently evolved to support businesses and customers through various financial and global challenges. Our unwavering commitment to our customers has positioned us as a leader in the financial services industry.
Our Legacy 🔹
✔ Supported travelers during World Wars
✔ Ensured financial security during The Great Depression
✔ Created Shop Small® movement to uplift small businesses
✔ Provided aid during natural disasters and financial crises
✔ Evolved into a globally integrated payments company
Overview of the Business 💼
The Global Servicing Group (GSG) at American Express plays a crucial role in delivering extraordinary customer care. It includes:
✔ Customer service for Card Members, merchants, and corporate clients
✔ Fraud prevention, credit, and collections services
✔ Procurement, supplier management, and business operations support
✔ Sales operations and strategic change management
Our mission is to ensure each interaction enhances customer experience and upholds Amex’s trust and service reputation.
Your Role as a Customer Service Analyst 🏆
As a Customer Service Analyst, you will be responsible for ensuring a seamless and satisfying experience for our valued customers. Your role is critical in maintaining our world-class service standards.
Key Responsibilities 📌
✔ Respond to customer queries promptly and comprehensively
✔ Deliver on customer satisfaction metrics (Employees, Customers, Shareholders)
✔ Identify workflow improvements and suggest enhancements
✔ Adhere to compliance and quality guidelines 📋
✔ Balance customer needs with American Express policies ⚖
✔ Maintain effective communication (written and verbal) 📢
✔ Support new initiatives and process improvements
Who Can Apply? 🎯
We are looking for graduates and undergraduates with 1-6 years of experience in customer service or contact center roles.
Minimum Qualifications 🎓
✔ Excellent verbal communication skills 🗣
✔ Strong problem-solving and analytical skills 🔎
✔ High level of customer sensitivity and service orientation 💙
✔ Ability to resolve customer issues effectively 🏅
✔ Result-oriented approach 📈
✔ Ability to make independent decisions under pressure ⏳
✔ Proficiency in MS Office tools 🖥
Preferred Qualifications 🌟
✔ Previous experience in a call center or customer service role 🎧
✔ Knowledge of American Express products and services 💳
✔ Ability to work in a high-paced environment 🏃♂️
✔ Experience with data management and compliance tools
✔ Comfortable working in a 24/7 shift environment (rotational shifts) 🌙☀
Work Culture at American Express 🌍
At Amex, we believe in fostering an inclusive, innovative, and collaborative work culture.
Core Values 💡
✔ We Win as a Team 🤝
✔ Integrity in Everything We Do ✅
✔ Customer Commitment 💯
✔ Diversity, Equity & Inclusion 🌎
✔ Personal and Professional Growth 📚
Benefits & Perks 🎁
At American Express, we prioritize employee well-being with a range of benefits:
Financial Benefits 💰
✔ Competitive base salary & bonus incentives
✔ Retirement benefits & financial planning support
✔ Life & disability insurance
Work-Life Balance ⚖
✔ Hybrid working model 🏡🏢
✔ Flexible work schedules ⏳
✔ Paid parental leave 👶
✔ Vacation & holidays 🌴
✔ Volunteer days for giving back to the community ❤️
Health & Wellness 🏥
✔ Comprehensive medical, dental & vision insurance 🏥
✔ Free access to on-site wellness centers (nurses & doctors) 🏋️♀️
✔ Mental health support via Healthy Minds Program 🧠
✔ 24/7 Employee Assistance Program 💙
Career Growth & Development 📈
✔ Ongoing training & skill development 🎓
✔ Leadership & mentorship programs 🌟
✔ Opportunities to grow within the company 🚀
How to Apply? 📝
If you’re excited about this role, click “Apply Now” and take the next step in your career with American Express!
🔹 Application Process:
1️⃣ Submit your application online
2️⃣ Initial screening by the HR team 📋
3️⃣ Virtual interview with hiring managers 🎥
4️⃣ Final assessment and job offer 📄
Join Team Amex & Lead the Way! 🚀
At American Express, we believe that backing our people is just as important as backing our customers. Join us and be a part of a global community dedicated to creating impactful experiences.
📌 Equal Opportunity Employer:
American Express is committed to diversity and inclusion. We do not discriminate based on race, gender, age, disability, or any other legally protected status.
📢 Let’s create success together! Apply today. 🎯
